Holiday Inn Miami Beach-Oceanfront, an IHG Hotel

Çok uzun yolculuk sonrası gece yarısı ailem ile otele girdiğimde resepsiyondaki suratı hiç gülmeyen ve hiç birşekilde yardımcı olmayan iki resepsiyonist tarafından karşılandık ve kabus başladı …trip com üzerinden 1 ay önce yaptırmış olduğum ve kahvaltı dahil ücretini ödediğim odamızın rezervasyonu olmadığını ücretinin dahi ödenmediğini söylediler. Defalarca ödeme dekontlarımızı ve voucherı göstermeye çalışsakta bakmak bile istemediler .Vurdumduymaz umursamaz tavırları çok kötüydü Gece yarısı kabusundan kurtulmak için sonunda ben tekrar ücret ödemek zorunda kaldım .Yetkili müdürleri olmadığı için trip coma ulaşsamda onlarında yardımı taki diğer günün öğlenine kadar olamadı.Sabah kahvaltısına geçtiğimizde yine ücret sorunu oldu ve sonunda rezervasyonunuzu şimdi bulduk dediler Odadaki duş muslukları açılmıyor odalar eski kesinlikle tavsiye etmiyorum. Resepsiyonist olan iki erkek personel inanılmaz vurdumduymaz oysaki gece bize yardımcı olmaya çalışsalar bile ben yine tekrar ödeme yapardım …kısaca miami gezimize kötü başlamamıza sebeb oldular

挺nice的。海景很美。酒店性價比很高。

This is my second time staying here. It’s an easy Uber ride from airport with many restaurants in walking distance. Short walk to beach, nice pool area. I asked for 4 extra pillows and got 2. Also had 4 adults staying in my room and got 4 towels but 2 washcloths. I was facing the road with construction across the street so some extra noise. Very clean.

Traveled from Ontario, Canada. The hotel accommodations are awesome and the view of the water is amazing. ALL staff from pool to dining was 5 star. Will definitely stay again.

Hotel room shower faucet didn't work properly..rust all around door jam...a lot of stains on the carpet

Everything was good. In particular, there were yoga sessions by Gabriel at 9:30 in the morning which I liked a lot. The only complaint I have was the elevator. There were two of them but they were very slow. One of the elevator was then out of service and things became super slow.

Room doesn't have hot water or heating. Popcorn ceiling is falling apart. Toilet was terrible.

Location of this hotel is great, very close to the beach. Parking is extra and quite costly. Breakfast buffet was good but also expensive. The rooms need to be upgraded. Our bathroom flooded on the first night and water was coming through the vents and from other places without our use. We called the front desk multiple times with no help. Finally the next day we were able to change rooms but met a lot of attitudes and rudeness from the front desk staff. Valet staff, wait staff and bar staff were very friendly and polite. Housekeeping also did a nice job. The hotel refused to offer any compensation or apologies.

The staff was great! However the hotel rooms looked old. The outlets in the bathroom didn’t work and my mom’s room leaked when it was raining. You can’t use multiple washers or dryers at one time or the breaker will blow. Maintenance had to reset breaker 6 times and took 3 hours to do laundry. The maintenance man was really nice about it. There are no balconies at this hotel. The restaurant was expensive and the food was not worth the price. $4 for a can of pop is ridiculous. The staff was very friendly though but I would not stay here again.