Zemi Miches Punta Cana All-Inclusive Resort, Curio Collection by Hilton

The worst customer service. Waited until a month out from our Feb 1 vacation to tell us it is cancelled. Don’t trust June opening date as it has been pushed back numerous times. You will be lucky to get a refund. No help in relocating anywhere else.

We were initially supposed to stay at the Hilton La Ramona, but that hotel was sold off to the Hyatt. We had utilized points as I am Hilton diamond member for that reservation. I worked with the Hilton Honors desk to make the reservation at Zemi Miches, which at that time hadn’t even opened up. I was nervous with the reservation as the hotel hadn’t opened yet and many of the features (water park, bowling alley, etc.) were delayed. I had been tracking reviews since the hotel opened, which were mixed and as any new property, and had some growing pains. I am very happy to share that our stay at Zemi Miches was amazing. Below is a breakdown of our room, pool, beach, restaurants, activities, spa and customer service. Room: Given that I am Hilton Diamond member we were upgraded from a 2-queen bed partial ocean view to a full ocean view in casa/building #3. The room was well appointed and spacious for us. Everything was in working order and the view from our room of the ocean and adjacent mountains was beautiful. Pool: We spent a ton of time at the pool and surrounding area. No issues finding lounge chairs with umbrellas. The pool was clean and we always saw employees skimming the pool throughout the day. The only knock was the pool bar which had some tile missing and had a fairly sharp edge near the stools. Beach: This was the one issue we had staying at Zemi Miches and thus the 4 stars not 5. We had heard that the beach, or lack thereof, was rocky and a bit murky. Sure, enough that was the case. From what I understand if you walk 20-30 minutes down the “beach” there is much better beach area. However, that is then 20-30 minutes from the main hotel. If you do go to the beach, I highly recommend water shoes. Restaurants: We have stayed at many all-inclusive, and typically the food is mediocre at best. Zemi Miches changes the game, the food is exceptional, restaurant quality. We hit up all the restaurants during our stay, we found the Dominican restaurant to be the best. The others were also very good, but the Dominican restaurant (Toa) was amazing. Activities: Zemi Miches has a variety of activities, from painting classes, cigar rolling, nightly activities like a DJ, circus, etc. We also went to the gym, which was loaded with new treads and various exercise equipment. Spa: The spa had just opened 15 days prior when we got there. I opted for a 50 minutes massage which was on point. The spa asks various questions prior and then you meet the masseuse. Highly recommend getting a massage if you have the opportunity. Customer Service: I saved the best for last. Everyone was so nice and appreciative, smiling, laughing and we were served quickly. Very little language barrier and everything from check-in from check-out was top notch. In summary, our stay at Zemi Miches was top tier and I highly recommend the resort given the reasons mentioned in this review.

I just returned from the most incredible birthday getaway at this resort, and I'm still buzzing from the experience! From the moment we arrived, every detail was thoughtfully handled, and the staff went above and beyond to make our stay truly special. Check-In Like No Other Check-in with Ransel was an absolute breeze and such a delight! We had overcome quite a journey to get there and arrived exhausted and starving. Instead of the typical check-in process, they whisked us straight to the sports bar for drinks and food – talk about understanding what guests need! The shrimp mac and cheese and nachos were phenomenal, and the shots were perfectly crafted. But what really made the difference was the genuine, welcoming attitude from every staff member. We felt like VIPs from minute one. Dining That Delivered Every Night Dinner was a highlight every single evening! The Italian restaurant's pizza was absolutely top-notch – the staff and chef there were exceptional at ALL restaurants. And the buffet? Go with an appetite and let them cook fresh shrimp and oysters for you right there – you absolutely won't regret it! The fruit too, so fresh and delicious. The Heart of Our Trip: Danny at the Bar The outdoor bar with Danny was hands-down the highlight of our entire trip! Even though it was the off-season and the resort is relatively new, Danny made every moment worth it. His energy, personality, and service were unmatched. We found ourselves returning there again and again. Accommodations & Thoughtful Touches The rooms were fantastic, and the champagne and fruit waiting for us was such a lovely touch. The mini bar stayed perfectly stocked throughout our stay – it's the little things that matter! Staff That Shines I have to give special recognition to Ransel, Danny, Yolanda, Enrique, and Dios Mary – they provided the best customer service I've ever experienced at a resort, hands down. Everyone at the property greeted us with warm smiles and enthusiastic "HOLA!"s that made us feel so welcome and valued. Relaxation & Recreation The spa was wonderful, though I do wish we'd been offered the opportunity to sit outside around the whirlpool after our massage – I think that would be a perfect addition once the spa is fully complete. The pool was excellent, and don't miss the shopping and sweet shop – it's a must-stop! Room for Even More Magic My only suggestion would be to host more fun nights with dancing in the ballroom. We absolutely loved the dancing opportunity we had, and more of those would have been incredible. The outdoor theatre is beautiful, though we did get rained out – so indoor dancing options would be perfect! Final Thoughts This resort delivered an unforgettable birthday celebration. The combination of outstanding food, incredible staff who genuinely care, beautiful facilities, and that special something that makes you feel like family made this trip one for the books. I can't wait to return! Five stars without hesitation!