Best Western Plus Milwaukee Airport Hotel Conference Center

Todo Excelente

The air conditioning system in the room didn’t work. The hot tub didn’t work. The shower head in the room could have been better. We received no hand soap in the room

The room was eh. The bathroom was very dirty didn’t seem like they cleaned it from the previous guest. There was a dead bug on the floor of the bathroom. The sheets and blankets on the bed had a bunch of stains on them. The breakfast in the morning was fine though. I don’t think I would stay here again though based on the cleanliness.

We enjoyed our stay at the hotel. It was very clean, quiet, and the staff was nice. Loved the pool view and overall scenery of the hotel on the inside. Close to the airport and location was not far from getting into the city for a bite to eat and some drinks. The hot tub jets did not work when we arrived but they were getting them serviced the day after we were leaving. Overall i would definitely stay again.

I was very satisfied with the hotel. The room was clean and was very comfortable. The only thing I could complain about is; the elevator is very small, I had to struggle to get the luggage cart in and out of the doorway. At least they had an elevator ...Other than that, it was well worth the stay. The airport shuttle was on time and the staff was very friendly.

I liked that you had a nice pool but diskiked that hot tub jets didnt work! 2 years its been broke cause last year it was broken also.please fix! Liked my room by pool area on 2nd floor!

The whole hotel is in need of updates badly, when met at the front desk I was greated by a snarky young man that at first seemed pleasant but during check-in became very sarcastic and rude. I made reservations for two rooms that were supposed to be connected and didn’t happen, while getting rooms situated I had asked if they could be connected and was barely acknowledged if they had even bothered to look, the 2nd room was under another friends name and i forgot i reserved it that way cause it was made months prior… i had confirmation emails so we figured it out pretty quickly what happened, but the desk person had very poor and sarcastic comments instead of just letting it go and being understanding about the mistake. When we made it to the rooms (at the back end of a long hotel) the keys didn’t work so we had to go back to the desk to resolve the issue which escalated to getting the manager involved. The desk person really needs people interaction training cause what could have de-escalated a frustrating situation they were adding to it with sarcasm, snarky comments and just plain rudeness. The manager however was a completely different breed of employee… he was very pleasant and helpful, we changed rooms completely and were given connected rooms as requested, he helped carry baggage to the room since the elevator was too small for the carts provided by hotel and made sure keys worked on the doors. Very thankful for his efforts and he is very deserving of his title.

This property was very disappointing. We waited about 15 minutes for someone to check us in at 4pm. We had no soap in our room. I requested soap and a blanket 3 times before I received 2 tiny bars of soap, and a sheet… the receptionist said in order for me to get a blanket, they’d have to take one from another room…really??? Some rooms had a gap between the door and the floor..

This place would have been acceptable if the hotel had soap. When we asked at the desk, they said there was no soap in the entire hotel! Then they indicated that this is a continuing problem. So, yeah, no soap = don't stay here.