Element Minneapolis Downtown

I’m a Marriott Silver Elite member and frequent traveler, but my experience at Element Minneapolis was completely unacceptable. I booked one of the top-tier one-bedroom king suites for three nights and even called ahead to confirm it would be ready after my late flight. I was assured everything was in order. When I arrived, I was told the suite I reserved had been given away. Instead, I was placed in an accessible room that was not remotely comparable — a much smaller shower, less space, and nowhere near what I paid for or needed. This wasn’t a minor downgrade — it was a bait-and-switch. They offered 20,000 Bonvoy points as compensation — which doesn’t even cover one night in a basic room at this property, let alone a premium suite for three nights. I explained this and declined the offer, expecting a reasonable follow-up. What’s most disappointing is not just the room mix-up — it’s the complete lack of effort to make it right. As a loyal Bonvoy Elite member, I expected more. I escalated the issue, followed up again, and was completely ignored. No apology, no alternative solution, just silence. This shows me that loyalty doesn’t matter here. If you’re considering booking a suite at Element Minneapolis, don’t count on actually getting it, and definitely don’t count on them doing the right thing if things go wrong. I’ve filed a formal complaint with Marriott Bonvoy and will continue sharing my experience to warn other travelers. Marriott, this is not how you treat your loyal members.

Very beautiful hotel and super comfortable beds. Great location to major events going on around downtown mpls. Michael at the front desk was very professional and friendly. Love the complimentary breakfast. Nice quiet room with a nice kitchenette.

Lovely clean hotel with gracious staff. Everything is like new and many eating and entertainment options nearby. Parking is easy, especially for a downtown hotel. It’s only a couple of hundred feet to entrance gate of Target Field. Love our stays here!

Outstanding customer service. Every single employee went above and beyond. Greg was incredible with my son, Lalaine went out of her way to help me with a big presentation, and multiple others who I just can't remember their names (so sorry!!!) who helped when we couldn't identify a weird noise or just had questions or needed a friendly face. It's rare for me to come onto Trip Advisor to leave a review but I was genuinely astounded by the hospitality here.

Excellent property! Everything was spotless and had such a nice clean smell, with no perfume or cleaning product smells. The room had everything you would need for a vacation or a work trip. A huge thanks to Greg at the front desk for moving my room near the laundry so I could wash clothes! The front desk supplied soap and traded our bills for quarters ( FYI $3 for wash and dry each load) I will absolutely return when visiting Minneapolis, especially for a Twins game. Several restaurants and bars within walking distance.

The Element was a luxurious hotel that was within walking distance of our destinations in downtown Minneapolis. We found unexpected, amazing ways that the hotel made decisions to be as “green” as possible, like having a rooftop garden and a glass carafe for the filtered water faucet in the room. The breakfast was beyond our expectations. Choices included regular breakfast fare, but there were also options that could be made to order from a limited menu that changed daily. My daughter had business at the Twins stadium, and the hotel was in easy and safe walking distance. All in all, I was beyond impressed, and I would highly recommend a stay.