Cramim by Isrotel Exclusive

The grounds are lovely and the service was exceptional. Was a wonderful place to relax and spend time with family Rooms are clean and nicely done. Would have liked a few more exercise classes but the morning walk was great. It really was a hike including the history of the area. Cannot wait to go back.

Excellent hotel. Located between grapes cultives in the hills on the way to jerusalem. Excellent facilities. In door pool and sauna, fitness room and spa. Great breakfast and dinner. Staff very kind and helpful. Very clean . The outdoor pools also great surrounded by a lot of sitting corners

It's was very sad, the hotel became old, the rooms became dilapidated, tired, unhappy employees looking into their eyes like dead, we talked to each other, and it was a very bad situation, they told us how much they do not get well salaries, their salaries are under the minimum wage, they have a thousand managers, but they do not have any employees in the evening to fix the lamp, a few cleaning staff waiting more than two hours to bring you some towels because of the lack of them, they have , unclean spa. I will not return

We've just returned from 2 nights celebrating our wedding anniversary at Cramim Hotel. It was an extremely enjoyable experience. Upon arrival, we discovered that as Platinum Sun Club members, we were upgraded to a Cramim Deluxe room facing east. This turned out to be excellent, providing us with exceptional peace and privacy. The spa treatments were outstanding. There are three pools, so it didn't feel crowded despite the hotel being full. The highlight was the dining. The food was of very high quality, with an enormous selection. Surprisingly, the flavors were precise despite being served in a dining room for many guests. The staff was friendly, smiling, and courteous despite the busy atmosphere. They cleared plates from the table and ensured nothing was lacking. Thank you very much for a perfect stay!

My wife and I came for an overnight stay to celebrate a special anniversary. We were not disappointed. The spa massage which we had scheduled for our arrival was pleasant and we were treated by competent and caring masseuses. The room and the other facilities in the hotel were as one might anticipate at this type of hotel. Both dinner and breakfast were outstanding, probably the best buffet type hotel dinning I have experienced, hands down the best in Israel. I have not hesitation in recommending the Cramim Hotel and Spa. Having said all this, I would not award the hotel five stars for reasons which are easily remedied or issues which should never be found: 1) Cleanliness is an issue, dust can be found in common areas and in the (our) rooms without looking for it. 2) We visited (by chance) on one of the coldest days of the year. The common areas, in particular in the spa, were not warm. One guest said to us in conversation, "I don't get it, this place is a spa, it should be warm and comfortable, it's freezing, that's why I'm wearing this sweatshirt and not one of the (terrycloth) robes provided". The corridor on our floor was absolutely cold, there was no discernible heat, it really was a case of bringing the outdoors, inside. 3) The hotel staff were overall excellent in their own areas, however there was very little expression of esprit de corps which is de rigueur for five star establishments. 4) The appearance of some of the staff was not slovenly, but certainly under par. I can appreciate that the hotel is not of the cord and braided uniform variety, but management needs to pay more attention to the overall feeling they want to impart to guests. 5) The level of English among the staff does not befit a five star establishment, (it was not a problem for me as I am fluent in Hebrew). This is easily improved by providing some lessons which are geared to providing services to guests. 6) A final note. Prior to our visit I wrote to Isrotel's customer service e-mail, mentioning that we were coming to celebrate a special wedding anniversary, and some acknowledgment of this detail would make our stay more pleasurable. They responded that they would forward this to the hotel and that this would be attended to, conditions permitting. The hotel had a fair number of guests, but nothing that should have overtaxed the staff. Again, this is a minor detail, and I do not mention it to register a complaint, rather it is another indication that the General Manager is not affixing his eye sharply enough on the ball. So, four stars instead of five.

My wife and I came for an overnight stay to celebrate a special anniversary. We were not dissapointed. The spa massage which we had scheduled for our arrival was pleasant and we were treated by competent and and caring masseuses. The room and the other facilities in the hotel were as one might anticipate at this type of hotel. Both dinner and breakfast were outstanding, probably the best buffet type hotel dinning I have experienced, handsdown the best in Israel. I have not hesitation in recommending the Cramim Hotel and Spa. Having said all this, I would not award the hotel five stars for reasons which are easily remidied or issues which should never be found: 1) Cleanliness is an issue, dust can be found in common areas and in the (our) rooms without looking for it. 2) We visited (by chance) on one of the coldest days of the year. The common areas, in particular in the spa, were not warm. One guest said to us in conversation, "I don't get it, this place is a spa, it should be warm and comfortable, it's freezing, that's why I'm wearing this sweatshirt and not one of the (terrycloth) robes ptovided". The corridor on our floor was absolutey cold, there was no discernable heat, it really was a case of bringing the outdoors, inside. 3) The hotel staff were overall excellent in their own areas, however there was very little expression of esprit de corps which is de rigueur for a five star establishments. 4) The appearance of some of the staff was not slovenly, but certainly underpar. I can appreciate that the hotel is not of the cord and braided uniform variety, but management needs to pay more attention to the overall feeling they want to impart to guests. 5) The level of English among the staff does not befit a five star establishment, (it was not a problem for me as I am fluent in Hebrew). This is easily improved by providing some lessons which are geared to providing services to guests. 6) A final note. Prior to our visit I wrote to Isrotel's customer service e-mail, mentioning that we were coming to celebrate a special wedding anniversary and some acknowledgent of this detail would make our stay more pleasurable. They responded that they would forward this to the hotel and that this would be attended to, conditions permitting. The hotel had a fair amount of guests, but nothing that should have overtaxed the staff. Again this is a minor detail and I do not mention it to register a complaint, rather it is another indication that the General Manager is not affixing his eye sharpley enough on the ball. So, four stars instead of five.