Mon Repos Guest Farm

Mystay at Mon Repos Guest Farm was marred by significant issues that led to dissatisfaction with the accommodations and services received. The primary concerns included non-functional WiFi, misleading information regarding amenities, and inadequate restaurant services. Key Issues Highlighted 1. WiFi Connectivity Problems: - The WiFi was non-functional for most of the stay, which was particularly problematic as I was on a work trip and needed reliable internet access. - Even when the WiFi was operational, it was only available briefly during certain hours, leaving the guests without access for the majority of their stay. 2. Misleading Amenities: - The advertisement for Mon Repos stated that all rooms were equipped with air conditioning and DSTV. However, the rooms occupied (14, 15, and 16) only had fans and limited television options (only SABC channels), which did not meet the expectations set by the advertisement. - This misrepresentation contributed to a sense of being misled, as I had chosen the venue based on the promised amenities. 3. Self-Catering and Restaurant Restrictions: - Guests were informed that self-catering was not allowed, and the restaurant services were limited to breakfast only. This created a challenging situation as I did not bring any food due to the expectation of being able to prepare meals on-site. 4. Inadequate Response from Host: - I attempted to resolve the WiFi issues directly with the host but received little assistance. There was a lack of responsiveness from the host, which further compounded the frustrations experienced during the stay. 5. Positive Note: - The only positive feedback mentioned was regarding the breakfast service, which was satisfactory. My experience at Mon Repos Guest Farm was largely negative due to the discrepancies between the advertised services and the actual offerings. The lack of reliable WiFi, misleading information about room amenities, and limited restaurant services contributed to a sense of dissatisfaction and disappointment, particularly given the professional nature of the trip. The overall impression is that the establishment did not meet the expectations set by their advertising, leading to a regrettable choice for this particular trip.