Mollymook Ocean View Motel Reward Long Stays - over 18's Only

The owner is amiable and offers good hospitality to visitors.

I cannot review the actual motel as we didn’t get that far. The woman at the office was SO rude. Right from the moment I walked in. Firstly, we supposedly parked in the wrong place which we got told off for. Then I said I was looking for a room for the night, after dilly dallying with the computer she was talking about an ocean view room, to which I said it need not be ocean view as we just wanted a bed and a shower. The ensuing conversation resulted in her asking my name, I gave it then she said the name on the card, I explained it was my husband’s card. She proceeded to tell me it had to be my card as I was the one signing in. By this stage after being told off for parking in the wrong place, then being rudely corrected when I asked my husband to move the car before being told I was trying to do something illegal, I said to this rude woman….maybe we should go elsewhere, to which she said maybe you should. They lost out on the $150.00 and we found another motel more than happy to greet us with smile. I have no idea what her problem was but I have never been treated as badly when trying to get a bed for the night.

DO NOT STAY HERE IF YOU VALUE YOUR MONEY I am utterly shocked at how rude and unprofessional these owners are. Upon check in the receptionist “needed” to take a photo of my license/write down ALL the details of it, which I was uncomfortable with, the lady at reception went off unnecessarily claiming the “police required it” and that “we wont be staying in any other motels again because it is a requirement everywhere”. I have stayed in countless motels around Australia and I can assure you that no where else have they insisted that they record all details on my licence. I searched online and through the guest book and all I found was that guests must ‘present’ id upon request which I happily complied with, no where does it say they need to record the details on my id. After her and (im assuming) her husband verbally abused us I asked for a refund (of $400) which she refused to give us. After the two of them showed us our room and condescendingly explained how the door locked I smelt the stench of alcohol on the male owners breath. While unpacking our car we spoke to the guests staying above us who had also had a terrible experience while checking in. The guest book in the room was full of outdated information such as a complimentary wifi password that didn’t work on any available networks, and an extensive list of rules that I have never seen at another motel, INCLUDING taking your OWN rubbish out of the room, which I refuse to do when I am paying $200 per night. The sheets are polyester which make for an incredibly uncomfortable sleep. The owners refuse refunds regardless of the amount of notice you give. Opening hours are between 3-6pm, so if you have to checkin late you will pay a $75 call out fee even though the owners live on site. The owners responses to negative comments are honestly hilarious and just show how obnoxious and immature they are, and I am interested to see how they twist my story to make me sound like a bad guest. I am very disappointed that I have wasted so much money on this terrible motel, Mollymook has so many better accommodation options and I would recommend staying anywhere else!

No refund on cancellation one week prior. Due to hospitalization and emergency surgery. received Blatant refusal to refund my full payment. We are age pensioners, I am 78 and wife 75 years old. do nor book direct. No ethics! Brian and Veronica Spillane