Passalacqua

This is a stunning hotel. Everything is decorated in that old world decor but feels fresh and new and not old and outdated like their absolutely abysmal sister hotel Grand Hotel Tremezzo. The service is 50/50. Breakfast was excellent service but we had some mishaps with service a few times at dinner. We also had a kind of disaster of a picnic where nobody knew what to do, food was missing, we had no cups or plates, it was a mess. Another time we were having the most amazing dinner over the pool and the cooks were having screaming match. It was funny for a minute but then just awkward. The waiter had to run over and yell at them. It was odd. Other than that service at the pool was good and service for the rooms was excellent with little to no wait time whenever requesting anything. Food. Breakfast was amazing. Lunch and dinner very good for the most part with some average dishes as well. Grounds. Way bigger than you would think with multiple levels of various areas and you can easily walk down to the lake and swim or just relax (but not service there). The hotel is very private and you cannot enter the property unless you are having dinner which I appreciate. Spa is very small and kind of hidden in a small area that's really dark. Room. Our room was huge and amazing. Full dyson hair care in every room is amazing. Built in speakers is amazing. This part of the lake is stunning. There is a lot of air noise from helicopter tours and small planes but you get used to it. It's really a beautiful place not to be missed.

Simply Exceptional! Highly recommend! We dined at the restaurant and had a delicious dinner. I had the truffle pasta, which was absolutely to die for. The atmosphere was beautiful, with lovely live piano music. The service was excellent, and the property itself, the hotel and especially the grounds, was absolutely stunning. A truly memorable evening!

There are no words to describe how truly magical Passalacqua is. From the moment you enter the exquisite garden property and are greeted by the most delightful and courteous staff you are in a place like no other. Separate from the hustle and bustle of Lake Como, Passalacqua is sheer euphoria. The decor is truly unparalleled, a small museum - and the food is an art as well. Savor every moment! Thank you Passalacqua, a birthday and Anniversary I will never forget!

About the positive aspects, I could write a book. This place should be #1 on the 50 hotels chart, not #2. I visited both and this is much superior. Hospitality is at its maximum, the whole team is perfectly trained. I never experienced this in Europe, only in the Middle East. Food perfect. Cleaning perfect. Design perfect. Nature aswell. You’ll see more in the photos. On the negative side, just small things: the room had very low humidity, internet near the pool was a bit weak, and the shower smelled a little. Aside from this, everything was great. Congrats for what you’ve built, the experience was amazing.

After having stayed at Passalacqua, I don't really understand how any search engine reviews could be less than 5 stars. The property itself is magnificent. They've somehow managed to combine understatement and opulent luxury, the beauty of nature with the beauty of art and architecture. Just sitting by the pool, gazing out at the lake and the mountains and across the amazingly manicured gardens - is to see beauty on many levels. I was initially a bit apprehensive because I'd heard of some glitches with the service at this property. But honestly, I saw no sign of this. All the staff members were eager to help in any way they could, always with a suggestion and a smile. The housekeepers did such a thorough job we were blown away. They didn't just re-stock our mini-bar, for example, they took note of what we did and didn't drink the day before, and gave us more of what we used and less of what we didn't. They literally brushed out the tassels of the area rug every time they cleaned the room. And as a side-note, we are high-maintenance guests because we keep a kosher diet. When I contacted the hotel and asked whether they could accommodate, they gave me several options, and they even have a separate prepared menu they designed just for any kosher guests they may have. They cordoned off an area of their kitchen, purchased new utensils, and brought in kosher meats and cheeses just so that we'd feel comfortable. I can't say enough good things about this hotel. The only drawback is the cost (which is high), but if budgets allow, I'd highly recommend Passalacqua.

Passalacqua is stunning, absolutely idyllic. The elevated position, the glorious gardens, the stylish, no expense spared design and decoration - simply beautiful. I came for lunch and was warmly welcomed. Staff were wonderful - fun, friendly and unpretentious from start to finish. A perfect sunny day meant most diners opted for the outdoor terrace, enjoying its wraparound vistas over manicured grounds and the pretty town of Moltrasio. Food was very good, as indeed it should be given the prices. You can go a la carte or choose from 2 short tasting menus (€250 or €350 respectively). An indulgent but memorable experience.