Passalacqua

Это потрясающий отель. Все оформлено в старомодном стиле, но кажется свежим и новым, а не старым и устаревшим, как их абсолютно ужасный родственный отель Grand Hotel Tremezzo. Обслуживание 50/50. Завтрак был превосходным, но у нас несколько раз были проблемы с обслуживанием во время ужина. У нас также была своего рода катастрофа на пикнике, где никто не знал, что делать, еды не было, у нас не было чашек или тарелок, был беспорядок. В другой раз у нас был самый потрясающий ужин у бассейна, и повара устроили крикливую ссору. Это было забавно на минуту, но потом просто неловко. Официанту пришлось подбежать и накричать на них. Это было странно. Кроме этого, обслуживание у бассейна было хорошим, а обслуживание в номерах было превосходным, с небольшим или полным отсутствием времени ожидания, когда бы мы что-либо ни попросили. Еда. Завтрак был восхитительным. Обед и ужин в основном очень хорошие, с некоторыми средними блюдами. Территория. Намного больше, чем вы могли бы подумать, с несколькими уровнями различных зон, и вы можете легко спуститься к озеру и поплавать или просто отдохнуть (но не обслуживание там). Отель очень уединенный, и вы не можете войти на территорию, если вы не ужинаете, что я ценю. Спа очень маленький и как бы спрятан в небольшой зоне, где очень темно. Номер. Наш номер был огромным и потрясающим. Полный уход за волосами Dyson в каждом номере потрясающий. Встроенные динамики потрясающие. Эта часть озера потрясающая. Здесь много шума от вертолетных экскурсий и небольших самолетов, но к этому привыкаешь. Это действительно красивое место, которое нельзя пропустить.

Hands down the most beautiful hotel I have ever been to. Every detail is perfection, luxurious without being stuffy or obnoxious. We only visited for lunch on a sunny Sunday as we live in Milan, but will absolutely be coming back to stay. The staff and service were incredible - very kind and friendly even though we weren’t overnight guests. Clear standout vs our experience at some of the other luxury properties in the area. Stunning picture perfect pool. Expensive but not overpriced because the experience was worth every penny. We felt like we were on a movie set. Cannot wait to come back and experience the property more. Thank you to the staff for a perfect day that we will remember for a long time.

Staying at Passalacqua was nothing short of extraordinary. This is, without a doubt, the most detail-oriented and breathtaking hotel I have ever experienced. Every corner of the property is thoughtfully designed—each piece of artwork, every flower arrangement, and the impeccable décor reflect a level of care and sophistication that sets this hotel apart. We had almost booked the Villa d’Este, and while we did have the chance to enjoy lunch there, it simply doesn’t compare. Villa d’Este is beautiful in its own right and certainly worth visiting, but Passalacqua offers a more updated, luxurious, and intimate experience. One highlight of our stay was the enchanting atmosphere created by the talented piano player in the main dining room. His performances elevated our dining experience to an entirely new level, perfectly complementing the ambiance of the hotel. His artistry was so moving that it made the meal feel like a memorable event in itself. Passalacqua is a gem that deserves every bit of praise it receives. If you’re looking for a truly unforgettable stay in Lake Como, this is the place.

I just returned from a trip to Italy with my in-laws. I had no roll in planning and was really just going where I was told, so I was oblivious to the hype around the hotel going into it. The other necessary context is that we were also traveling with a 14-month old baby. This meant that for many of the outings I stayed back for nap time with my daughter while my wife went with her family, then when she woke up, we would hang out at the hotel. The hotel itself is stunning. The grounds are gorgeous. However, other hotels are beautiful, and other grounds are beautiful, other locations are beautiful, etc. etc. What sets this hotel apart from anything else I have ever experienced was the staff. They were simultaneously very formal while also being so familiar that I had to remind myself that it is inappropriate to hug them after an interaction. I could say many things about them but I will share a few small anecdotes that perfectly incapsulate the experience. 1. For my daughter's afternoon nap, I would let her sleep on my chest somewhere outside on the grounds. Every time I did some staff member would see me, walk over and whisper to ask if the bambini would like a blanket. 2. After having lunch in the bar several times, the staff all knew her name and my daughter was getting more comfortable with them. While I was having lunch they would call her to walk to them then as she would walk to them they would act like they were going to tickle her and she would run back to me cackling. 3. When the weather took a turn for the worse, the spa manager noticed me walking with my daughter and came over to say, "sir, normally the spa is not for babies, but with this weather, your daughter will need something to do for fun. If you would like to use our indoor pool, just call the spa and I will tell you when it is empty so she can enjoy a swim." 4. At most hotels the housekeeping staff barely makes eye contact with you. here that is not the case. One evening, my daughter was wearing toddle "walking socks" that are sorta like hospital socks for babies, but she wanted to go outside and so her socks were getting wet. One of the housekeeping staff that looked like she was ending her day walked by us, and then without saying anything caught back up to us. She had retrieved a set of baby-sized hotel slippers and stopped to help me put them on my baby girl! I was so touched. When I relayed the story to the hotel manager he said, "as a father, I have goosebumps, and as a hotelier as well. I will relay this to the housekeeping team and they will appreciate it." 5. Lastly, on our last night at the hotel we sat down for a fancy candlelit dinner in the main dining room. A four year old (my niece) was having trouble sitting through dinner, so her mother told her that since she had already eaten enough she would set her up with her tablet to watch a movie in the next room while we finished dinner. When her father went to check on her, he found the hotel manager en

A hotel with a wonderful and amazing atmosphere! Great staff, delicious restaurant, wonderful rooms. The hotel team managed to create a stunning mix of ancient interiors and modern comfort. Will be visiting Como, you will definitely stay at this hotel. Will definitely come back! All the best, Vladimir

Stunning property, fantastic food. Service was very average, spiders in the room (x5), suit was ruined during turn down service (which the hotel fixed at my insistence) - there was also absolutely no accountability or apology for any of the above or for locking us out of the property for 30 mins after a boat ride organised by the hotel. Not what you’d expect after paying EUR1300 a night.