Pure Monchique Hotel - Villa Termal Spa Resort - by Unlock Hotels

I do expect a little more from a four star hotel. Initially we were contacted to say that the pool was going to be out of action, I understand this. When we arrived by bike after a long day riding through the mountains we agreed to shower and meet in the bar at six before dinner. The bar was closed. There were no drinks facilities in the room and so we were forced to wait until 7:00 ( reception could easily have told us this when we arrived) The soup was not hot or indeed that nice, two sent it back to be warmed, two of us were too hungry to wait. When the main arrived it was again on the cold side and not a lot to eat. We all had pudding and went our rooms to get food from our supplies. It is out of season and I guess there is not a chef, but it was the worst meal we had in our seven day trip ☹️ It was expensive because it was below an acceptable standard - sorry but you should do better

The hotel was lovely, however the spa and outside areas all need a bit of a facelift.

The hotel is in a beautiful location with several different types of rooms. It was supposed to be 4*. We stayed at the cheaper hotel although it was not cheap. The spa and treatment was good. The service was terrible as there was no tea and coffee in the rooms. They only provided water on the first day. There was no room service in a 4* hotel!! The reception I our hotel was part time and you had to contact the main reception a 5 minute walk away, this was disconcerting for me. The food at breakfast was less than adequate and they ran out of teabags on our 2nd day!! It's a remote location so we had dinner at their restaurant. The food was awful. There were 2 options fish and duck. The fish has become tough and was tasteless and the duck was tasteless. My husband and I had salads and bread. Definitely wouldn't recommend it

All good thanks

The staff at this resort was extremely unfriendly and made us feel unwelcome. We arrived a bit early (around noon) and to their credit, they did allow us to check in early. We were told when we booked that we would receive a welcome drink and pastry which we did not receive (maybe because we checked in early), certainly not a deal breaker. I'll start with the positives: The area of Monchique is beautiful. Very peaceful and quiet, but also a bit remote so I would recommend renting a car. The room was very nice. It was spacious with a nice balcony and large bathroom. The view from the balcony was lovely. We tried to eat at the restaurant 3 different times and were turned away each time. The first time at noon (they said they opened at 1) . We went back at 2:45 and they said the kitchen was closing in 15 minutes and turned us away again. They told us to go to the bar across the street. We went to the bar and they said they didn't serve food (despite the menu on the bar saying they served food from noon till 9). They offered us stale pork belly buns which were terrible. We tried the restaurant again that night, they seated us and gave us menus, but then the manager came over and strongly recommended we eat up at the hotel because they were having a themed Portugal night. We didn't really want to, but we were made to feel so unwelcome at the restaurant that we left. I should mention that the options for food are very limited as the area is remote and there were only 2 or 3 places to choose from. In my opinion, it was the manager and staff that created an overall unwelcome feeling. I don't know if it was because they were coming into the "off season", but I would not recommend this hotel because of the staff. It's too bad because the location and the hotel itself, weren't bad. I should add the manager seemed to be running the hotel, the restaurant, and the bar.

O Hotel é em diversos prédios (quartos num conjunto atrás de uma fábrica pra chegar tem de contornar o prédio da fábrica, sem recepção no local, elevadores velhos somente 1 funcionando o outro em manutenção, o quarto reformado mas o ar condicionado não funcionava, o banheiro tem um mau cheiro de esgoto que não dá pra entrar sem sentir náusea, as janelas abrem totalmente no 3o andar e o quarto aceita crianças (risco) para chegar à recepção e ao café da manhã precisa subir uma escada toda suja de montes de folhas, calçamento irregular com pedras soltas e buracos aí se chega a piscina e escada de subida íngrime equivalente a 2 andares íngrime, suja de montes de folhas e calçamento irregular em cima até o restaurante e no restaurante café da manhã sem mesas suficientes no domingo e sem reposição (faltava de tudo). O serviço de quarto só estende a cama não limpa os banheiros ou aspira. E um pedido de acomodação para 3 adultos e uma criança e o sofá cama ofertado para o 3o adulto era novo mas de pés soma qualidade duro se sentia os ferros do estrado muito desconfortável. A área da Villa é muito descuidada e suja nada a ver com as fotos do hotel no site e tudo de difícil acesso e as termas fecham as 18h então aproveitar a praia e voltar pra piscina nem pensar. Experiência pessimamente em família.