Albergo Diffuso Monopoli

A great apartment, clean, comfortable and in a fantastic location. Sylvia and the team made the stay super easy and were so helpful and accommodating when we needed to arrange taxis, car hire and other recommendations. A great base for exploring Puglia.

Where do I begin? The ladies at reception were NOT at all welcoming, far from friendly and NOT at all accommodating. We had advised them of our arrival at 12:30 pm with the hopes of an earlier check-in. Check-out is at 10:00am while check-in is at 4:00pm. Don’t tell me they could not have made arrangements to have our room ready. Important to note that they close at 1:00 and reopen at 4:00pm. We were exhausted from our drive and had to wait over 3 .5 hours to get the room keys in the extreme heat. The air conditioning didn’t cool down the apartment at all. That said, we didn’t sleep well since we were literally dying of heat. The lights in the apartment are set to go off automatically so we were constantly having to turn the lights back on. We also ran out of toilet paper and were told to pass by reception rather than having them bring it to us. Noting that they are closed in the afternoon and reception is in a separate building altogether. We also had to pull out the trash to avoid any service charges. Disappointed with the breakfast. Limited selection and tasteless. Silvia and the other girl at reception were very “antipatici” as you say in Italian. Bothered and with long faces. The only friendly face was Mario.

This “hotel” has many different rooms/suites/apartments available all over town, and we as a couple stayed in the wonderful Garibaldi suite overlooking the lively main plaza. The bedroom is spacious and pretty, the bathroom is modern and well-equipped, coffee and tea are supplied, a little sitting room is between the bedroom and bathroom, and the towel array is generous. But the highlight is the romantic balcony on the second floor overlooking the main plaza. It’s the perfect spot for breakfast, a glass of wine, a takeaway dinner. You are shaded from onlookers by foliage, but you can peek through it as well as enjoy the music from the plaza — morning and night! We wished we could have stayed more than one night. As with many of the “old cities” in this region, you do have to park your car outside the old city. But it’s free and reception will send a man with a car to bring you and your luggage to the central reception office. From there, you walk to wherever your accommodation is, so you’ll be rolling luggage through the streets. Our room was up a flight of stone stairs. Obviously best for people with lighter luggage! (But more help may be available if you need it; we didn’t ask.) Reception staff is very helpful.

This place is simply amazing! It was the best room I took on my trip to Italy this November (we visited a total of 16 cities and stayed at amazing hotels, but no room like this one). The room was very beautiful and giant, comfy and cozy. The bathroom is super modern and big, comfortable as well. The girls at reception are incredible. They did everything to make our stay wonderful. I made a mistake in the reservation because I had to do it at the last minute before the trip, and they handled it perfectly. They helped us solve the problem with *********** and gave us the best tips during the trip. They had a guy helping us take the luggage from and to the car that could be parked at a parking lot out of the city center for free. One of their tips was to go to the restaurant Il Guazzeto where I had the best fish I could ever try in my life. Outstanding trip and service! Thank you!

Great location and cosy rooms. Very helpful and englishspeaking staff. No breakfast included but you could buy it for an small extra cost just outside the reception. Quality of the bathroom could be better

Awesome staff, they were so kind and helpful! The rooms were spacious, with lovely modern decor and all amenities you might need. Good breakfast. The location couldn't be better. My room was right next to the best ice cream shop in the town centre - something that I definitely did not take advantage of every single day (cough, cough).