Grand Hotel Italia

Tutto perfetto. La struttura non è recente ma è pulita e ordinata. Il personale è gentile. Un appunto va fatto al sito trip.com che indica parcheggio gratuito che invece dalla reception dicono di non avere.

Booked directly with the hotel while already staying in the town. The manager/reception staff were extremely professional and helpful. I was given a lovely room on the 5th floor with a large balcony and wonderful views. The room was very clean and comfortable. The lobby is beautiful and there’s an option to have a glass of wine in their bar area. There is also an outdoor terrace to relax in. Nice breakfast buffet was included. The location is fantastic. It is close walking distance to a variety of restaurants, bars, shops and the breathtaking Duomo.

There is nothing “GRAND” about this hotel! The location is great but it was awful. The rooms were dingy and small, and the showers dinky and slippery. The woman at the front desk must hate her job because she was far from helpful and was very rude. When we told her that the air conditioning was not working , we confronted her with the fact that it did, in fact, work in one of our 2 rooms but not in the other and she shrugged and said that there was nothing she could do. We insisted and then she turned to a big panel of buttons next to her desk and pressed some and it went on. She blatantly lied that she had no control over it and then controlled it. The room cooled down very soon afterward. We believe they are trying to save money at our comfort’s expense but the hotel is not cheap! It was pricey and terrible. The breakfast was so so but nothing was replenished even though we went early in the breakfast period. NO one refilled the coffe pots or put out fresh cups when they ran out. The place was shabby in a bad way and no one was helpful at all. We have stayed in lovely hotels in Italy but this was terrible. Orvieto was lovely and the location was ok but that’s the only positive I can state. A rip off! And the beds were hard as steel. Terrible

Lovely hotel in Orvieto, with a rooftop deck and rooms with balconies. Very good breakfast spread. Overall, loved it! Hope to be back!

The staff was surly, the internet was rarely consistent and the air conditioning was turned off by the staff who the. Denied that but at my urging turned it back on in my presence. Breakfast was va lackluster and coffee never replenished in the self serve pots. I would stay away!

We loved our one-night stay at this hotel. The town is wonderful, and the hotel is wonderfully situated. We walked the 15 minutes from the top of the funicular. Our room was a corner room on the 5th floor, with a large balcony on one side and a smaller balcony (still large enough for two chairs and a table) on the other side. Breakfast was quite nice. The location is within a ~5 minute walk of a number of great restaurants, several beautiful piazzas including the Duomo. Will definitely be back on a future trip!