Holiday Inn Resort Montego Bay All-Inclusive

My experience was great we booked inn on Nov 4- Nov6 with my mom n kids they all enjoyed themselves The food and the whole experience was worth it I would definitely go back in January for a week but no kids to make my experience more fun thanks for accommodating me and my family……..

The hotel is very beautiful, the location is perfect but some of the workers need more training in customer service. The customer service is rather poor 😑😑

I arrived at 6.30pm and waited in queue for 30mins to check in. At 7pm I was advised that my room wasn't ready and needed to come back in 40 minutes to get a room key. Without apology or proper justification. The website indicates check in is usually at 3pm. Meals are buffet style in one main restaurant, often with cold food, tepid tea/ coffee and plastic cups.

The facility is well kept. The king bed garden view room was lovely. AC in room was a bit noisy.. Food was delicious and there was a variety to choose from. It’s a lovely family oriented hotel. Entertainment needs improvement though.

酒店每天晚上都有音樂演唱會，吵得要命，帶娃入住一定要和前台説選離吃飯和表演區域最遠的房間

This is a family resort. If you’re looking to party and have a good time, this is NOT the resort. Overall, it was okay although we barely spent time on the resort because we were celebrating my birthday and the resort was not it. Also, the elevators were broken which was a huge inconvenience.

I recently stayed at the Holiday Inn All-Inclusive resort The room was clean, but in serious need of renovations. The outdated bathroom, a barely functional patio door, and small beds left much to be desired. On the upside, the food quality was decent, though some restaurant reservations duplicated buffet options. The standout feature was the excellent customer service; the staff was consistently helpful and polite. However, discovering a free shuttle to Margaritaville after paying $30 for a cab was disappointing. Watered-down drinks and outdated daytime music also detracted from the overall experience.

This is a family oriented hotel, during our stay we had a lots of fun with the daily activities, food was great, friendly attitude from all staff, the hotel is better in person than the website pictures; have to go to find how good it is.

we loved the availability of having the property so centrally located. There was so much beach space that we never felt crowded. We ventured out of our resort several days to sight-see and we felt well taken care of on each excursion. The extra restaurant options were wonderful, including the burger shacks and bars. And the staff were all warm and helpful. We met quite a few people that said they've made this resort a destination vacation several times over the years.