Fairfield Inn & Suites Chicago Naperville/Aurora

Good tucked away location. Pool was closed for renovation and basic amenities expected as part of the Fairfield Inn/Marriot branding. All in all good value for the money.

+ front desk and dining area staff attentive-good to work with + Nice decor and layout in lobby + Room had a mini frig and microwave + centrally located next to a Cracker Barrel — maid service staff not super helpful when I needed to get into my room-yet it might have been a language barrier thing

We got in late and the heater was on when we entered the room and it was very loud. We turned it off but every hour the fan would come on for 30 seconds but was LOUD. We didn’t sleep well all night. The morning breakfast, my son got cereal and milk. He poured the milk in and it was spoiled and clumping. Totally disgusted and management didn’t even offer a discount or credit.

My stay was fine, no problems at all..... except for finding the hotel. As far as I could see, the entry/parking lot is not directly off a main street; nor did I see a sign with the hotel name on a main street indicating where I should turn. However, it does have its sign on the top of the hotel building itself, which I saw after I turned into the area. It's the VERY FIRST right turn off of Diehl, going west, immediately after passing Route 59.

Away from everything. Staff very helpful ( the lady in the morning ), not helpful ( guy in the PM ) I expected more upscale property for MArriot

Check-in and check out was super easy and quick. Room was comforting and clean. Enjoyed my night stay.

I received an email for early check in and it couldn't find my reservation. I called to see if I could check in early and was told most likely. When I arrived, my room was not ready and was told it would be about an hour. My room was not ready until about 2:45 which is right before check-in. The blow dryer in the room only blew cold air and had to ask for a different one. When I went to go back into my room, the key would not work so I had to go back down to the front desk. Turns out when I checked in. They only set my key up for a one night stay even though I had booked and paid for two nights. I checked out very early Saturday morning and wanted to talk to somebody at the front desk. No one was around and I needed to get going so I left. Someone else came down and was waiting as well.

This was our first stay at this property. It's very easy to find, just off 88; plenty of parking in a well lit, safe area. There is a Cracker Barrel next door which came in handy. The hotel is just off 59 where there are plenty of shopping (Target, Meijer), dining options (both quick service and dine-in) and gas stations. It's a quick drive to downtown Naperville, the NW suburbs and downtown. A light traffic day had us downtown in less than 30 minutes. Breakfast is great; there are many options to chose from: eggs, sausage, waffles, bagels, cereal etc. The evening front desk check-in clerk was beyond amazing! She was friendly, helpful and made our initial impression that much better. She is a huge reason I will stay here every time we're in town!

Staff was very welcoming & accommodating. Supposed to be at a Fairfield we couldn’t find & ended up the Courtyard. The receptionist took good care of us. Hotel is older, but well maintained, lobby newly appointed as are the rooms. 3 small issues:elevator was at the other end of the building; the bedding came undone very easy; dumpsters get emptied in the middle of the night. Coffee in the room was actually very good.