Hotel Majerca

Pros: location, breakfast, view from restaurant/lawn Cons: poor customer service, lack of hot water Our family of 4 stayed in 14B, a family room. There was an issue with the hot water heater, so that there was only about 7 minutes worth of hot water to shower (for a family of 4). The reception desk is not staffed, with a sign asking that we speak with someone at the restaurant— so we spoke with one of the waiters who seemed annoyed/put out. No one got back to us with whether issue was resolved. We had the same issue the next day, told the same person again, and it was again met with indifference/annoyance. Given that there was still no one at reception I emailed the hotel and received a response by email from Kristina thanking us for bringing it to their attention. Meanwhile we were having dinner at their restaurant and the waiters were curt and provided minimal service (did not replace empty water until we asked twice, never filled our wine glasses, never checked on us.) On check out we found out from Kristina that she did not know about the issue until she spoke with the waiters after getting our email- which probably explains their cold service. Though she gave us a discount on the room charges Kristina’s “apology” for not just the cold showers but also the poor communication/service was inadequate, mostly bringing up no access to a plumber over the weekend. It seems like a poor staffing model if legitimate customer concerns have to be brought to waiters, who appear bothered by the interruption, and do not communicate with the higher ups. We have spent over a week in Slovenia and everyone we met had been lovely and gracious- this experience stood out as unusual and unfortunately left us with a bad taste. We would not stay here again.

An absolute gem of a hotel. Located in a perfect location as base for hiking, the lake, restaurants and the ski resort. Within 15 minutes you can be walking in the woods. Or on the lake shoreline ! Our room was beautiful, we went for room 12 with the private sauna and it was a wonderful experience. Views of the mountains from our balcony. The breakfast each morning was delicious and great portions. The staff, Kristina, was always so welcoming and accommodating. We also had dinner one evening in the in-house restaurant and all I can say is wow. The food was some of the best we had had in a long time. Sven, who served us, was very friendly and knowledgable about the food and recommended beautiful wines and beers. The whole trip was an amazing experience - we are already looking at returning in the near future. Thank you so much !

My recent two-night stay in Majerca's room B2 was absolutely outstanding! I've visited countless 3-5 star hotels around the world, and Majerca has earned a spot right at the top among my all-time favorites. The room is stylishly designed, featuring stunning photos of Bohinj, but the best part is having your own Finnish sauna. Waking up to views of the mountains, including Triglav, Slovenia’s highest peak, is something that's hard to get tired of. My only suggestion for improvement would be the addition of a mini-bar or even a small empty fridge for storing personal drinks or items that need to stay cold. The staff at Majerca are incredibly friendly, professional and work tirelessly to make you feel like royalty. A special thanks to the fine young lady with ginger hair, who went to great efforts to ensure our stay was as pleasant as possible. Thank you! ＜3 The restaurant is offering Michelin awarded gourmet masterpieces, while the prices are very reasonable, even for Slovenian conditions. The trout, in particular, was the best I’ve ever tasted. Highlights: - Private Finnish sauna in the room - Outstanding food - Beautiful Location - Exceptionally friendly and helpful staff Can absolutely recommend the hotel and will return :)