Hotel Ciudad de Mostoles

C'était parfait

Muy bonito y limpio siempre tan educados como el primer día que fui

muy bonita y educados el personal es muy limpio todo el hotel

適合短住，感覺不符合4星酒店要求。床很小，早餐一直不變，衞生也打掃的不徹底，不是很喜歡

Nice hotel, very modern and the food and service was excellent. Greatly recommend it.

Stay there one night with other three friends. They all have American passport and I only have a Colombian passport. We arrived around 8 pm, Had dinner and then went to bed. At 8 am, someone was knocking the door very hard like they wanted to break it. I ran out from my med naked to the door, and before i reach out, someone opened the door and I was there totally naked. He said sorry and closed the door. I put on a towel and opened again to see what was going on, 4 men were standing there. One of them identified as a police officer and asked me for my documents. I showed my passport and the ones from my friends too, he said it was a routine immigration check, which i found weird since I've been i Spain many times and all Europe, and i know you do the immigration at the airport. They saw the three blue American passports and returned them to me but kept my Colombian passport investigating thru their radios. Then he asked me how Iong I was staying in the country. I asked them what was wrong and he side "nothing", and they gave me my passport back and left. I understand that the police have to receive information about every guest of the hotels. But the fact that they were only after me, and that the hotel gave them key to my room without my authorization, makes this all situation very strange. When we asked the front desk who gave them access to my room. They denied, they pretended like they didn't know and totally called me a liar when I told them they door

A quiet, clean and spacious room. Cafe / bar food was good.

The staff was amazingly helpful and friendly. Rooms were excellent, can't believe the price! Tapas from the bar was oh so good. Stay at this place if you are in south west Madrid.

It is a good hotel but service is not good. The wifi connection is very bad quality with necessity to make some login every day. I was there already several times (last time in 2019) and there is no improvement. Breakfast is also just basic, without any kind eggs or beans.