Nightcap at York on Lilydale

Disappointed firstly the pool was really dirty and cold, even we were there on a warm day, no one can swim in there. We stayed for 2 night but I don’t think our towels get changed. The one hang up on the rack look dirty with spot on them. The service was terrible. We went to the reception to ask to help for printing the parking display that we need for the puffing billy. I know it’s our responsibility but it would be just a one minute job to print out a single sheet of paper. And indeed I was more upset with the attitude rather than the service itself. She could have tell me in a more informative way than say, I have a 20 minutes report to write, early on a Sunday morning. Also tried the bistro bar. Ordered burger for my son, which was not cooked properly and when I let the staff know, she brought back the cash without even asking any question of what our preference was. Salmon salad was bland. We also ordered the mixed platter, most of the food were burnt. Definitely Not gonna come back to either hotel or restaurant.

We stayed at York on Lilydale because we were there for a gig. We were very surprised by how nice the room was. Beautiful view, comfortable bed and the spa was luxurious. One of the nicest hotels I’ve ever stayed at. If I didn’t have to work I’d have stayed another night.

It was very clean and was a smooth late check in.

環境好，地方大，設備齊全，有餐廳很方便。

還可以，方便！

A beautiful spot to stay with a cute duck filled lake. Spa rooms are spacious however are upstairs only which I’m noting in case of accessibility issues as I found this a challenge with no lift, stairs only. Bed was comfortable unfortunately woke up incredible congested from the split system unit in the room, perhaps needing filters cleaned or serviced as it was definitely the cause and impacted both my partner and I. Overall the live music made for a great vibe and reception was warm and friendly

Great location, easy and safe parking, everything you need is here, friendly staff and nice and quiet for a relaxing weekend getaway.

The accommodation was very clean and easy to access. The beds are comfortable however for older people they need to be aware that they are on wheels and moved when getting in, this could potentially be a hazard as it was for my father.

The reason for reviews is to let people know about the place & the staff . Though when it comes to the Nightcap on lilydale, they don’t like negative reviews and then cancel your accommodation and bar you from staying in future, because the comment made was “ the older lady staff member with the grey hair is very rude shouldn’t be working in hospitality “ why ask for reviews if they don’t like the truth ( even if it it a negative point toward the place ) instead of barring the customer they should speak to the rude old staff member with grey hair and Ask her to have manners and respect towards customers. Especially when you’ve just spent close to $1600 on meals drinks and accommodation.