DoubleTree Suites by Hilton Mt. Laurel

By looking at the reviews, i thought this hotel would have been a bit more up to date and nicer. But it was very very old, popcorn ceiling, 70's couches. We had a balcony but no chairs, so what's the point. If you book a room that includes free breakfast, you must tell the lady in the lobby restaurant because she just wants to take your money. She didn't even ask if people had breakfast included in their stay, she would just bring them a check if they didn't say anything. She was robbing people of their money. and when we did eat our free breakfast, she would just keep watching us eat and see what we get from the breakfast bar. Very yucky feeling. A/C was not powerful in the bedroom, My fridge smelled disgustingggg! Sink in room would not drain properly. Things i liked were the big dresser in the bedrooms, Beds were nice, and bathroom was nice and clean. Overall, we did not have a great experience. I was expecting a much better experience due to the reviews i saw.

房間不錯，是套房，有客廳，衞生間和卧室也是分開的，冬天來，出門就是酒店後院雪景，客廳有書桌，不加早飯房費不算貴，可以叫附近超市的外賣

#好評#對鄰近餐廳，交通方便程度，酒店氣味，房內採光，房間佈局，床品舒適度滿意；有客厅，方便一家人出行

Lobby is under construction. The hot tub (reason I booked here ) isn’t operational because they are going to reconfigure the pool and remove it . Will never be back .

First I requested a copy of my bill 5 times as of this message still have not received it but had as many review requests so here is a review regarding your poor follow up for a double tree by Hilton this property is TIRED

Hot tub was broken. Hotels don't bother fixing them because they can just say they have one then when you get there they say it is being repaired. Pay someone to fix the hot tub.

We had great time at the hotel. The pool was heated and overall it was quiet and peaceful

I wanted a little getaway for the kids. So I booked this room because it said it had a kitchen. No kitchen,just a sink. So I had to but food. Also said it had breakfast. I assumed it would be complementary. Nope they had a restaurant that you can pay for breakfast. So I couldn’t cook dinner. I couldn’t cook breakfast and I also had to buy it. The heat couldn’t be above 78. Which means we couldn’t get in the pool because if we came back to the room wet we’d probably catch a cold. We slept in sweats because the suite was so cold. I had a reservation from Friday to Monday. I immediately went somewhere else after 1 night. The front desk was pleasant, room was clean but it’s not what I wanted.

It was so many things that went wrong & usually I love staying at DoubleTree hotels. The issues should and could have been resolved properly but we’re not. I was very patient about things initially. Then it just became overwhelming. Especially being moved 3 times into different rooms and then getting into our last room and the tv not phones didn’t work! It was very inconvenient and disappointing. Some of the staff were very nice nonetheless. They kept saying they were sorry but like I told one of the young lady’s who said she was fairly new. I told her it should have been someone available to assist me properly. We even had to ask for towels repeatedly!