Holiday Inn Express & Suites CHARLESTON NE MT PLEASANT US17 by IHG

Great hotel

BEWARE OF BED BUGS!!!! I woke up with my legs covered in bites. When I inspected the sheets I saw the bed bugs. My toilet wouldn’t fill up with water after flushing it and it takes 10 minutes to get hot water in the shower.

Clean and well maintained. My only teeny tiny complaint was there was not an ice machine on the first floor where my room was I had to go up to the second floor. Nice little place for my last minute trip. I was expecting much less and they surprised me.

OKAY stay ... Room: King bed, specified sleep 4 upon assessing the room obviously only sleeps too given the fact it's one bed and a mini couch/chair looking object! Then we were told this is expedia's fault they worded it incorrectly. Later to find out that it's not expedience fault it's actually the hotels fault they literally taken information from the hotel which is provided for that hotel and upload it into this service that fills rooms on their behalf. At breakfast We saw multiple individuals with like 6 + kids stocking up on food multiple trips back to their room then having a meal and then there wasn't enough food for us individuals that just have a meal and leave. I would strongly advise accountability for how many individuals are staying in each room. Whether it's children or adults. Additionally, I would monitor your cameras because they're literally was individuals letting other individuals that were not members of our hotel in to eat breakfast!! This is absolutely unexcusable! MOST concerning is that the breakfast attendant not assigned on the 3rd only assigned on the 4th to 5th permitted this to occur when it was brought to her attention! And advise us other people that when the food runs out it runs out!!! An additionally said the word privileged!!!!!??? DONE?! Front desk staff was not approachable regarding moving rooms certain regarding freezer for food being available to paint guests....

Hotel pillows were not comfortable, bedding was very wrinkled and top cover was too short. Breakfast was good and coffee station was nice. Front desk clerk Ms.Ashley was most helpful and courteous.

Good breakfast menu, because I had a late check in I got the last parking spot, I think they need to figure a way to have additional parking.

The staff was awesome! They were so helpful. I had four small kids with me and I would definitely do it again! The continental breakfast was excellent!

I arrived early and they let me check in without any problems. The entire location was clean and stocked with coffee and snacks. The room was clean and comfortable. I highly recommend this hotel!

The breakfast and service was very good! Our room needed a clothing hook repaired and the walk in shower floor was cracked. Other than those things needing some maintenance attention, everything else was just fine. It was a very convenient location for us. I would stay again.