Hotel Aria

一切都還好

Everything was great except the internet connection.... It was super slow and no one was able to help me with that. The hotel outsources the tech help for wifi and the customer service on that line was useless.... the staff at the lobby were very nice but there was nothing they could do about it. Otherwise the hotel is very good

Nice clean room with a remodeled bathroom, Keurig coffee maker, mini fridge and free wifi. Very friendly check in clerk and a nice free continental breakfast.

Bed sheet is dirty and parking space is too narrow. I'm 165lb and had hard time to get off the car.

The hotel and its location was good but the experience was ruined by management and the cleaning crew Every morning they would knock before 10am wanting to enter the room and even though I told them I did not want room service they did it anyway. They said they would not take responsibility for stolen items and did not provide a safe, but were adamant they needed to clean the room even if towels were reused They will knock and knock and knock until I literally had to shoo them away. I think they are paranoid and that paranoia made the experience bad.

Clean room, comfortable bed, low price. Unattractive property, noisy. Coffee maker and wifi didn't work.

Rooms are easily accessible to parking lot. I did not notice if there was a elevator to the 2nd floor. Room and bathroom was tidy and clean. One opportunity for improvement is the breakfast. Very simple which I like, however the only options where toast, cereal, and apples to eat and the coffee was horrible and if it wasn't the coffee itself it was the creamer. I did notice white particles floating in my coffee so it may have been stale creamer. I'd also like to see maybe instant oatmeal or bagels for breakfast. It was quiet and very close to downtown that was a plus. Overall, I'd visit again.

Let me start by saying nobody should be calling to complain at 6PM for "noise disturbance," yet we received multiple calls from the staff in the office that my bf and I were playing music to loud. Second complaint is I felt like we were being micro managed as well as invasion of privacy when we received another call that there were 3 people in our room ? Okay who ****en cares ! Get a ****en life . Worst hotel ever stayed at .

Hotel is nice and clean, really good for the price! the front desk service is pretty good, check-in was super easy, and they did reserve our room that far away from the street per my request. Breakfast is very simple: Including some cupcakes, cereal with milk and apple. The room service started in the late morning around 11am, we did put "Do Not Disturb" card outside the door when we were in our room in the morning, in the afternoon, before we left the room, we put "Please clean room" card outside our door, but when we back our room at night, our room wasn't get cleaned. We only stayed at this hotel for 2 nights, so it wasn't a big deal. Overall, we still had good experience with this hotel, very convenient for family travel. I will recommend this hotel. If the room service can improve a little bit, I would give this hotel 5 stars! We might visit again if next time we come back to Mountain View.