Hotel Lords Mumbai

พนักงานทุกคนน่ารักมาก ให้บริการเป็นอย่างดี อยากแนะนำคนไทยมาพักกันเยอะๆนะคะ คือดีมากจริงๆค่ะ

Staff are terrible specially front desk ,I went with my family and they charge me with very high tariff ,they lied to me about the online tariff when I quote online tariff are very low,I asked some staff his name is XAVIER ,very rude and ill-mannered and it seemed like he had drunk alcohol, I was sitting and looking his behavior with other guest, don't know how the hotel management tolerate this things ••

20 days into a 42 day backpacking tour of India and used to staying in all types of accommodation. This is not a hotel, it’s 30 rooms in a building where you pay, sleep and leave. No welcome, no goodbye. It’s soulless, no plants no pictures, no redeeming features. We booked a Superior Room with King size bed. On arrival, we were allocated a very small Standard room, 2 single beds, no room to place 1 let alone 2 suitcases. Wifi very weak. We complained and told no other rooms available. Raised with ******* then coincidentally shown a Superior Room with King size bed, but weak wifi only reached when door left open. Management knew of this problem and the next morning we were shown a Superior Room with average wifi which we accepted. Repacked and moved 3 times to have the room we paid for. This is a scam to allocate low price rooms at higher price. Wifi is old fashioned. Guests given a password for each device which lasts 24 hours. Each day we had to ask for 4 passwords, usually 1 of these didn’t work and had expired by the morning. Road outside has major pipe laying work. But when the piledriver started hammering at 03:30am, the night staff sat and watched. Rooms & bathrooms are dirty and require a deep-clean and only cleaned on request as are towels changed. The location central for Fort area, near Central station and walkable to Gateway, that’s all. Price is high, poor value for money

It goes without saying that any property would be incomplete without the people who run the property. In fact it is the people who make the establishment worthwhile and rarely the other way around. this applies to all places of hospitality around the world. So in that sense the Lord's, opposite Cafe Universal at Colaba has some really kind and considerate people who work here. I stayed here for 8 nights, a bit of a rarity in this property since I found most travellers coming for a night or two. I was visiting my workplace in Mumbai in Ballard Estate, walking distance. The location is top notch. I had a few grievances with the housekeeping and a few other things that were graciously addressed by the management. So that is well appreciated. The key here is communication.. Travellers need to speak with the management if they find something to improve, not complain. and on their part the management needs to keep communicating with the travellers to see how their experience was. You just can't have a steady flow of guests with zero feedback on experience. a special mention for Xavier and Aadil. They are good people with good hearts. please smile more and make guests feel welcome. A few suggestions for the management - you are extremely over staffed. Bifurcate the staff into f&b , house keeping , maintenance etc. right now everyone is doing everything. you have 4 people hanging at the entrance doing nothing. that's just plain silly. - put them through a customer service training every year. the cost will be worth it. - get pest control done every 6 months in all the rooms. I personally killed 4 cockroaches in 8 days. - improve customer experience,make people want to come back.

Room was neat and clean, easy check-in & check-out. Friendly staff. Definitely recommendable and coming back

Every was really great about this stay and staffs was also very polite and good service. Overall nice experience.