Hotel Aureole

Худший отель когда-либо. Обслуживание и уборка очень плохое, непрофессиональное поведение сотрудников Дипака и Рошана Не бронируйте этот отель, если вы не хотите испортить себе настроение и сэкономить деньги, забронировав в другом месте

Мы останавливались здесь на 5 дней, и серьезно этот отель показывает и выкладывает фотографии в Интернете не так, как на самом деле. Обслуживание очень паршивое, в номерах полно комаров, мы буквально плакали. Это вообще не стоит. Пожалуйста, бронируйте этот отель на свой страх и риск.

Я забронировал этот номер в декабре 2021 года, посмотрев рейтинги на Trip Advisor, так как я очень доверяю этому сайту, я был так разочарован этим бронированием… Состояние номера было жалким и грязным, его не убирали несколько месяцев, я думаю… размер номера был супер маленький, что вы даже не можете правильно хранить свой багаж… И самая большая ошибка, которую я сделал, заключалась в том, чтобы заказать завтрак…. только Упман и Идли были там на завтрак, что тоже очень плохой вкус… В каждом отеле завтрак до 10 утра но все же они разрешают и подают до 10:20 по крайней мере, но этот отель только что убрал завтрак ровно в 10, хотя мы все еще сидели и ели там. Предложение всем, что домик лучше, чем платить здесь так много… НЕ СОВЕРШЕННО СТОИТ ПРЕБЫВАНИЯ !!!

Pathetic service and rude behaviour of staff at property.. Ordered food in the hotel itself but still it was sent to room after 1hr and restaurant staff rudely told that your room is not the only one.. This is really pathetic how can a staff behave with customer and that too after sufficient time passed

The rooms are not as shown in the images. Rooms are worst, not properly cleaned even the toilets. I booked the delux room looking at the images. But frankly speaking images attached are not as per the room. Even cleanliness and hygiene is not maintained at all. Price are simply high and not worth at all. I would not suggest the hotel for the families as well as the solo stay.

My wife and I had booked the hotel based on my last year's stay on the 6th floor (see my review of Mar 2020, KinkyLondon). We had asked for 6th floor this time again but I was told rooms were not available. We were given a room on the 4th floor. We hated it so much we rejected it straight away and asked to be given another room. Bathroom had mould, the decor very, very old, bogey picked from nose on wall, numerous stains EVERYWHERE, including on the tiny, dirty "table" on which there was a kettle. We felt physically sick and didn't want to touch anything, afraid of catching something. None of this is exaggerated. It pains me to write this review. We were shown two more rooms, on 3rd floor, a room on 2nd floor (all really terrible, dirty looking, worn, etc), and a room on 5th floor (a little better, had a hammock!). The passageways had carpets so dirty and worn out that I was afraid my shoes would become dirty. We rejected all rooms and searched for another hotel. The only people that stay here are those booked by companies, not really caring what the rooms are like. No tourist would want to stay here. I have never seen such a badly maintained hotel. However I saw the passageway was being decorated on the 4th floor. Do not trust the official photos; they are years out of date. See my photos. Wish I'd taken more pictures of the rooms. But I was desperate to get away. Difficult to show in photos the depressing feel to the rooms. When we stayed last year on the 6th floor the room was half decent and I gave the hotel a very good review. But looks like the rest of the floors have abysmal, dirty, broken, stained rooms. There used to be soap dispensers in each shower rooms but no longer. You have to step out of the shower, go to the sink opposite to get soap (from a dispenser). Whoever owns this hotel does not care what happens to it. Does anyone chek if the rooms have been cleaned? The *** at the reception was understanding and suggested an alternative hotel. Eventually we found the wonderful Le Grande hotel (I am a tourist and in no way associated with this hotel).