The St. Regis Mumbai

This time at ST. REGIS, MUMBAI. At the time of Check-in, Ms. Deshna was unpolite to talk to but i requested her if i can get an upgrade, please speak to the duty manager, she said FIRMLY I AM THE DUTY MANAGER, I requested again if you can ask someone senior or GM once as i am with family and your loyalty Elite member, she handed over me the business card of General Manager and asked me to write. I wrote to GM requesting if i can get an upgrade to a suite room as i am staying with family but got ignored completely. No response:(. I know upgrade is totally at hotel’s discretion and I respect that decision but ignoring a request from a loyal member was not expected. Then I was told by one of the staff member that being Elite member, I can sit in the DRAWING ROOM AREA and can enjoy complimentary services like Tea, Coffee, water, snacks anytime and drinks during 6pm-8pm happy hours. I had all above while sitting there and couple of drinks during the happy hours only but I have been charged for everything I consumed there , when I raised my concern that I have been told it's complimentary for Elite members, they say happy hours are at another place at 9M. I explained them that it's not about getting charged but it's a common sense if I knew that happy hours are at some other place why will I drink here. Obviously, I will go and have drinks at that place only. Anyway, Deshna was called again and within a conversation of 1-2 minutes with her, she mentioned thrice that I gave you GM's email, you can write there. Soon I found out its useless to talk to an unprofessional rude girl. I explained all this to Ms. Muskan who was standing there with another staff member. She understood and tried to make it good and charged me just for the drinks. I had no choice and paid for the drinks and I thank Ms. Muskan for at least listening to me and tried to make it as good as possible. But I wonder, charging by fooling your loyalty guests is disgusting. I told her also that I am shocked why everyone is so egoistic here. Guests here are treated with: NO COOPERATION NO LOYALTY NO POLITENESS NO SMILE and I have seen this only at ST. REGIS, MUMBAI. I had an awesome stay at ST. REGIS, SINGAPORE And I recommended that hotel to many of my friends. I always enjoyed my stay at other MARRIOTT BONVOY properties specially JW MARRIOTT JUHU & SAHAR IN MUMBAI AND I TRULY APPRECIATED THEIR WARM HOSPITALITY TO MAKE MY STAY COMFORTABLE AND ENJOYABLE BUT IT'S JUST ST. REGIS, MUMBAI WHICH GAVE ME PAIN AND SLEEPLESS NIGHT. I understand hotel might not have suite availability and I am okay with that but at least my email to GM should be responded. We learn everyday from life and the experience I had at ST. REGIS, MUMBAI taught me how to ruin someone's day which is very bad and I do not want to take it further with me so I am determined to leave this worst experience at their property only and I will never stay at ST. REGIS , MUMBAI AND also will share my experience with others which will enable them to decide whether to stay at ST. REGIS MUMBAI OR NOT.

My stay at The St. Regis Mumbai was nothing short of extraordinary—the King Room with City View offered breathtaking skyline vistas, while the impeccable 5-star service made me feel truly pampered. From the luxurious, spotless room to the world-class dining and flawless attention to detail, every moment exceeded expectations. Perfect for couples or business travellers seeking elegance and sophistication.

I enjoyed my stay at St Regis Mumbai, cozy and convenient! Good restaurants and bars too! Will definitely come back here.