The Coffee Fellows Hotel seems like a great option on paper, but we really had a disappointing experience.
1. The room was dirty: floors had a layer of dirt that turned out socks brown when we walked around. The bedding on the pull-out sofa was used AND they didn’t provide bedding for it. The response to the dirty floors, slippers. The front desk gave us two pairs of slippers for seven people staying in the large apartment room instead of having housekeeping attend to it.
2. The first night we noticed that there were not enough pillows. I went down to the front desk, because there isn’t a phone in the room to call the front desk. The person at the desk said they don’t have any pillows. My response was, my father in law will be down in a few minutes with his opinion if I don’t return with pillows for him. All of a sudden he found one for me. I asked for four pillows and got one. He blamed it on a staffing issue. He then told me that housekeeping would come up the very next day and make everything perfect in our room and how sorry he was for this. The next day when we returned back from our day out, nobody had been in our room and we still didn’t have enough pillows. I went straight to the front desk again. The same man was there and told me: no, housekeeping comes once every five days.
3. The room ran out of body wash, I walked back down for that. They did not have any, but I was handed liquid hand soap and was told, it’s basically the same.
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