Rocco Forte the Charles Hotel

Quite location near everything

於12.24日平安夜入住慕尼黑的查爾斯酒店，位置很方便就在市中心旁，停車有服務人員幫忙停車拿行李進房間。前台人員奉上了歡迎的聖誕飲料，以及全程很温暖貼心的服務。酒店是有歷史氣息的，房間比較現代化，小陽台可以看到公園景色，清晨陽光照進來房間時心情也超級好。提前定了酒店內的餐廳Sophia's 的聖誕晚餐，食物中規中矩吧 不好吃也不難吃。早餐種類蠻多的，除了歐洲能見到的自助餐外還有巴伐利亞套餐可以嘗試。總體來講性價比蠻高 且不會踩雷的酒店。Rocco forte也是個蠻大的酒店集團。

非常棒的酒店！鬧中取靜，毗鄰植物園，坐在房間裏可以看到窗外的慕尼黑新舊立法宮。周圍景點眾多，都是步行10-20分鐘左右可到。強烈推薦這家酒店！早餐也非常好，35歐元每人。從機場到酒店大約40分鐘左右，酒店接機105歐元。酒店有舒服的一次性拖鞋提供，也可借用熱水壺，十分方便。

房間有味道，清潔有待改善

The overall experience at this establishment was quite delightful, with a charming location and impeccable service that I would readily recommend to anyone. Upon entering our room, however, we encountered a minor hiccup as there was leftover food on the desk. A quick call to the front desk prompted an immediate and apologetic response. The staff was genuinely horrified and worked diligently to rectify the situation, providing a commendable effort to make up for the less-than-ideal welcome. While the staff's response was impressive, I did notice a lack of VIP access offers or room upgrade options during check-in. Despite having shortened our stay from two nights to one, we were assigned a classic room on the second floor with no notable view. Although I personally chose not to dwell on this, an upgrade with a better view would have been a welcomed enhancement to our experience. Nevertheless, the staff exhibited excellent training, contributing to an overall enjoyable short stay. My only qualm was the absence of any indication that this was a VIP access hotel, as no special offers were mentioned during check-in. It might be worthwhile for ******* to cultivate stronger relationships with VIP access hotels to ensure that guests receive the anticipated special treatment that comes with such accommodations. Overall, a positive experience, but a more seamless integration of VIP perks would elevate the guest experience.

Service is inconsistent. I had to call 3 or 4 times every time I made a request, be it from Room Service, Laundry, Etc. I had an incident with a rude waitress at the restaurant and requested to speak to the manager. He never acknowledge my request and simply sent amenities to my room (as if that solves anything). Overall, the experience was so negative that I decided to leave three nights before the end of my planned stay. This hotel definitely does not conform to the standards that you would typically find in other Rocco Forte hotels. Terrible experience.

The service and quality from A to Z at this hotel is above and beyond. They get 100 out of a 100 score for the entire experience.

Great staff at a great hotel made for a superb experience.

the sauna, steamroom, pool and massage areas are only open until 8. If I am visiting Munich I am probably out shopping sightseeing and I will come back at lets say 7 p.m. So I would have only 1 hour to use the spa pool book a massage, that dissapointed me a lot. I ended up never using the sauna,pool areas. I booked this hotel because of their sauna and pool. :(