Hampton Inn & Suites Munster

The desk clerk was very helpful and friendly. The bed was very uncomfortable. The water pressure in the shower was weak.

It appears that they are trying to refurbish the building. The carpets were new, and everything looked nice. The breakfast was excellent. But they must be short staffed, because it was not clean. They created the impression of cleanliness by hosing everything down with disinfectant, but that just made the room stink. I literally slept with a K95 mask so I wouldn't be kept awake by the smell. The tissue box was empty. The clock was set to the wrong time, and the tables in the breakfast area were not being wiped down between guests. Other than that, the staff was friendly. This was January 20, 2024

Our room was clean and spacious, but the dispensers for shampoo, conditioner and body wash were all empty! Breakfast and the sitting area was great.

My family stayed here for New Year’s Eve and had no complaints. Everything was on point cleanliness, quiet, conveniently near a variety of shopping centers and restaurants.

The hotel is clean, comfortable and located close to stores and restaurants if you need either. The room was comfortable, as were the beds and pillows. Nice hot shower and bath. Second day shower was later and didn’t have as good a stream from the shower head but still warm and felt good. Loved the grab bar in the shower! My wife is a bit clumsy and it helps to prevent any accidents. We were visiting family for the holiday, so we didn’t really use the pool or hot tub. The pool looked nice and several Families did use it during our stay. We used the gym which looked out on the pool area. Nice gym, two bikes, elliptical, treadmill, weights and a mat plus ball. The treadmill was out of service. The hot tub looked cloudy, not sure if the jets worked. Personnel were very nice from check in to housekeeping and kitchen staff. Breakfast was fine, the usual tasted good. Would stay again! The area felt safe.

They turned away about 10 people at 3pm because they had no rooms available yet, they said due to housekeeping being short staffed. I was in town for a funeral and needed a room to change and get settled in before going to. I had to wait about 40 minutes to finally get a room. Other people were waiting longer. Never coming back here

The pool was clean .jacuzzi clean. Breakfast was amazing. Quiet location. Room was superb. 5stars. Service was amazing!

We had double queen reserved. On arrival they had no double queen rooms left and changed us to a king bed. Tried to act like it was an upgrade. Hotel should not continue to sell same type rooms if you don’t have that many and then whoever comes last is out of luck and switched to king bed even though room was reserved as 2 queen beds and already purchased through hotels. Com. This is like airlines overselling seats for flights and then making people volunteer to not fly. Don’t oversell your rooms and screw people over

Convenient to family when visiting them on Thanksgiving. Everyone was very nice. We were also able to check in early.