We have just returned from a weeks stay, whilst I agree with the majority that this is a lovely looking hotel that is where the positives unfortunately end. Check in was around 9pm, the staff member who greeted us seemed uninterested in us, no welcome drink or directions to our room (we observed all others arriving throughout the week being treated to drinks on arrival and assistance with luggage). We were kindly told there was food available as we arrived late- the food was lukewarm, unsure how long it had been sat there and as we arrived the staff turned out the lights and left us!! Our room situated in block 5 was somewhat clean however the kitchenette was very dated with minimal cooking utensils, no bowls (discovered after buying cereal) and no frying pan (discovered after buying items to fry)! The bathroom was mouldy, limescale and the toilet cistern made an awful loud hissing noise whilst refilling, this noise lasted 1-2 hours whilst slowly refilling. We reported it everyday and everyday maintenance came to “fix” it, it wasn’t until our 5th day of a weeks holiday that it was finally fixed! Ants were an issue in our room, it became a nightly ritual cleaning the bathroom, emptying my make up bag, shaking off the towels to get rid of the critters, management gave us “lunch on them” to use on our final day as a way of apology, acknowledging and rectifying the issues sooner than allowing them to continue for 5 days would have sufficed. I can’t help but wonder if our nationality played a part in the staffs blasé attitude towards us as others appeared to have been treated with courtesy! The beach was beautiful and the pools were great and clean. Location wise: The hotel is situated a short bus journey to can picafort and Alcudia where you will be spoilt for choice for good food and a break from the rude staff at the hotel. There is a spar directly opposite the hotel and a much larger one to the right of the hotel. Unfortunately I would have to say that I won’t be returning to this hotel, I believe there to be much friendlier and nicer hotels in the area that warrant a 4 star rating.
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