Nekajui, a Ritz-Carlton Reserve

Where do I begin… My wife and I stayed at Nekajui following our wedding for a mini-honeymoon and it was absolutely incredible. We’ve stayed all over the world and can undoubtedly say the service, aesthetic, and overall experience were unmatched. Samuel helped us with bookings and accommodations every step of the way and we could not have asked for a more kind and caring individual to make our experience truly spectacular. The pictures do not even do justice for the views and incredible attention to detail throughout the property. We could not recommend Nekajui more. And thank you to everyone at Nekajui for making our experience so incredible.

We ate at the Peruvian restaurant tonight and I actually left a note on the receipt telling the manager it was the worst service I’ve had in recent memory. First the restaurant was maybe at 30% capacity so you would think staff would not be a problem. I had to ask for my glass of wine to multiple people even though my dates drink came right out, but when she asked for a second drink midway through the meal it never showed up. I had to ask 3 times to get a refill on my water. My ribeye that was ordered medium rare came out well done and just a chewy poor cut of meat, in short just about everything that was in their control went wrong. On top of everything there was a family that was sat next to us with a screaming toddler the whole meal, now I know the restaurant has limited control of this but guys it’s the Ritz Carlton not a fast food joint, my date and I noticed every table in earshot was also not enjoying their meal because of this rude family and when I brought it up to staff they offered to move me to a table inside when I specifically reserved a table outside, it’s a beautiful Costa Rica night and we should not have to move in the middle of our meal because of a disruptive table, it should have been handled differently for us and the other neighboring tables. What’s worse was when we finished the meal after several comments to the waiter on how bad the experience had been he offered me a free dessert to make up for it, I told him I could not get out of this place fast enough. I eat out a lot at high end restaurants and even waited tables in college so I’m sympathetic to things they can and cannot control, in my opinion this is the worst managed Ritz Carlton restaurant I’ve ever eaten at and I wasted $400 tonight on a really bad experience.

It’s a wonderful place! The whole hotel looks like a tree house, food is ridiculously perfect, the hanging bridge and the views look like they came from the movies. Wow! Regarding all of the Ritz Reserve I have been to, which is Thailand and Puerto Rico, this one is the best but the host takes too much time explaining things and also the staff keep asking too many questions. I myself don’t appreciate that. Hanz, one of the waiters ,on the other hand, is very good balanced! He is chill, doesn’t hover. Last thing, such a shame being Titanium Elite didn’t give us a later check out.. feels like the Marriott status means nothing.. but it’s fine.. hotel is great and stunning!!