Aston Inn Gideon Batam

Отзывы об отеле Aston Inn Gideon Batam

Aston Inn Gideon Batam

Jl. Komp. Penuin Centre No.1, Batu Selicin, Kec. Lubuk Baja, Kota, Nagoya, Batam, Riau Islands, 36000, IndonesiaПолная информацию об отеле
Aston Inn Gideon Batam
Aston Inn Gideon BatamAston Inn Gideon BatamAston Inn Gideon Batam
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1 ночь

Честные отзывы об отеле Aston Inn Gideon Batam от реальных посетителей

8.6/10
Очень хорошо
Отзывов: 973
Честные отзывы
Местоположение9.5
Удобства7.9
Сервис8.5
Чистота8.5
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Все отзывы(973)
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Удобное расположение для шоппинга(103)
Большие номера(38)
Сложно пользоваться душем(29)
Вкусная еда(29)
Рядом с тц(13)
Есть семейные номера(7)
Очень рекомендую(7)
Хороший шведский стол(5)
Отрицательные отзывы(33)
Гость
Улучшенный номер
Дата заезда мар. 2025 г.
По делам
Отзывов: 1
9.5/10
Потрясающе
Дата отзыва 1 мая 2025 г.
Clean room, clean bathroom. Great location. Simple but tasty buffet breakfast with Indonesian and Western dishes. Great service staff.
Перевод
Гость
Номер Делюкс
Дата заезда мар. 2025 г.
Пара
Отзывов: 18
8.0/10
Очень хорошо
Дата отзыва 22 апр. 2025 г.
Our stay was excellent even a nite stay,the room was clean & I guess they just renew the facilities in the room & walkway carpet was clean...nice!
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Low
Номер Делюкс
Дата заезда мар. 2025 г.
Поездка с друзьями
Отзывов: 9
6.5/10
Дата отзыва 22 апр. 2025 г.
Booked on behalf for my friends (requested 2 single beds, smoking room). Was told that the room was not available and trip.com have informed us (we are not informed)! In the end, they squeeze one room for them. Non-smoking room and a queen size bed. No choice have to accept it right? Their breakfast selection not very fantastic though.
Перевод
Ответ от объекта размещения: Dear Low,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We sincerely apologize for the inconvenience regarding the room arrangement not meeting your original request. Room preferences such as bed type and smoking preference are subject to availability, and during peak occupancy, we do our best to accommodate all special requests. We understand how frustrating it must have been, especially when the information was not communicated properly. We will review this further with our team and partners to improve coordination and guest experience. Your comments on the breakfast selection are also appreciated and will be shared with our culinary team for review and enhancement.We hope to have the chance to welcome you or your friends again with a better experience in the future.Sincerely yours,Aston Inn Gideon Batam
Гость
Улучшенный номер
Дата заезда мар. 2025 г.
В одиночку
Отзывов: 5
8.5/10
Очень хорошо
Дата отзыва 16 апр. 2025 г.
Near to all the amenities like food courts, hair salon and massage centres. This is my 3rd stay at the hotel.
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Гость
Номер Делюкс
Дата заезда февр. 2025 г.
Семья
Отзывов: 8
8.0/10
Очень хорошо
Дата отзыва 31 мар. 2025 г.
the service by the staffs is good. the staffs are friendly. my experiences is marred by someone smoking in the hotel floor and room. I have smell that someone smoke at the level such that the smoking smell is very strong in the corridor even though there are sign to says no smoking and you have to acknowledge that you will be fined for smoking in the hotel. Can even smell the someone smoking while in the room and believe the smell comes in via the vent in the bathroom. Due to the long weekend, hence the hotel is fully booked and the staffs struggle to replenish the food for breakfast. but i dont deny the fact that the location is amazing.
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thank you for your valuable feedback, and I’m glad to hear that you found our staff friendly and the location to your liking. I do apologize for the issues that affected your experience.We're truly sorry that you encountered strong smoke odors in the corridor and even in your room. We take our no-smoking policy very seriously, and we understand how unpleasant this situation must have been for you. we’ll make sure to investigate and take appropriate action to ensure this doesn’t happen again, as it’s not acceptable for smoke to affect our guests’ comfort.We understand the challenges of a busy long weekend, and We apologize that we weren’t able to keep up with replenishing food during breakfast. We’ll share your feedback with the team to improve the food service during peak times.Once again, thank you for pointing out these areas for improvement. We’ll use your feedback to make things better for future guests, and we’re glad you enjoyed the location.Sincerely yours,Aston Inn Gideon Batam
Hokfrequenttraveller
Улучшенный номер
Дата заезда февр. 2025 г.
В одиночку
Отзывов: 26
8.0/10
Очень хорошо
Дата отзыва 26 мар. 2025 г.
Very convenient location and walking distance to a2 food court, BCS MALL, Grand Mall and many shop for massage and hair salon
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Анонимный пользователь
Семейный люкс
Дата заезда февр. 2025 г.
Семья
Отзывов: 16
9.5/10
Потрясающе
Дата отзыва 22 мар. 2025 г.
Location are near to shopping malls and market and A2 food court. Room are clean and comfortable and the AC are cold . Service was great. Just slightly experienced this time the heater wasn’t hot it’s only last for 5min and turn cold 
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thank you for taking the time to leave us such a wonderful review. We are thrilled that you enjoyed your stay, especially our convenient location, clean and comfortable rooms, and great service. Our staff will be happy to hear your kind words.We apologize for the issue with the water heater not staying hot for long. We will have our team look into this to ensure a better experience for our guests in the future.We truly appreciate your feedback and look forward to welcoming you back soon!Sincerely yours,Aston Inn Gideon - Batam
hua san
Семейный номер
Дата заезда февр. 2025 г.
Семья
Отзывов: 1
6.5/10
Дата отзыва 19 мар. 2025 г.
Service staff..some friendly..some not friendly...location very good...fish soup must try..and A2 food court seafood also good...
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are glad to hear that you enjoyed our convenient location and the nearby dining options. Your feedback regarding our service staff is noted, and we will work on ensuring a consistently welcoming experience for all our guests.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam
Гость
Улучшенный номер
Дата заезда февр. 2025 г.
Семья
Отзывов: 1
7.5/10
Дата отзыва 19 мар. 2025 г.
Pros: Strategic area, in the middle of 2 shopping malls and near to A2 foodcourt. Friendly staff. Room is clean. Basic amenities provided. Cons: no mini fridge in superior room. During night time, can hear some noise and singing from the street but bearable. The towels provided by hotel look old. Breakfast was mediocre and not worth it. Rice was bland and hard. Food took a long time to replenish on empty trays on both weekdays. Overall, it was a satisfied stay. Will return again for its strategic location but not for the breakfast.
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We are pleased to hear that you enjoyed our strategic location, friendly staff, and clean rooms. However, we regret to learn that certain aspects of your stay, such as the absence of a mini fridge, towel condition, and breakfast experience, did not meet your expectations. Your feedback is valuable, and we will share it with our team to work on improvements.We truly appreciate your input and look forward to welcoming you back in the future.Sincerely yours,Aston Inn Gideon - Batam
Гость
Номер Делюкс
Дата заезда февр. 2025 г.
Пара
Отзывов: 4
8.5/10
Очень хорошо
Дата отзыва 18 мар. 2025 г.
Good rate with breakfast included. Location near A2 food court and many massages shop in surrounding area.
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Гость
Номер Делюкс
Дата заезда мар. 2025 г.
Семья
Отзывов: 4
10.0/10
Превосходно
Дата отзыва 19 апр. 2025 г.
Great hotel, clean, staff are friendly and helpful. Will come back again.
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Tan
Улучшенный номер
Дата заезда февр. 2025 г.
В одиночку
Отзывов: 1
9.5/10
Потрясающе
Дата отзыва 25 мар. 2025 г.
The location was fantastic, making it convenient to explore the city. The staffs were friendly and helpful. The facilities were great and offer everything that I need for a comfortable stay. The cleanliness of the property was excellent and ensuring a pleasant and hygienic environment throughout my stay.
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon - Batam
Анонимный пользователь
Улучшенный номер
Дата заезда янв. 2025 г.
Семья
Отзывов: 4
7.0/10
Дата отзыва 6 февр. 2025 г.
It was a last minute booking. Located in the middle of "pasar", suitable for those who want the local experience. It's a walking distance to batam's newest mall (grand batam mall) & probably batam's oldest mall (BCS). The rooms are basic. The breakfast was good enough with a wide selection.
Перевод
Ответ от объекта размещения: Dear Anonymous User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Aston Inn Gideon Batam
Анонимный пользователь
Улучшенный номер
Дата заезда нояб. 2024 г.
Поездка с друзьями
Отзывов: 15
8.0/10
Очень хорошо
Дата отзыва 1 янв. 2025 г.
So far everything seems to be fine with me only 1 annoying issue Is they ring ur doorbell early in the morning 830am for housekeeping! That’s crazy , it’s disturbing the sleep!
Перевод
Ответ от объекта размещения: Dear Valued Guest,Thank you for sharing your feedback with us. We’re glad to hear that most aspects of your stay met your expectations. However, we sincerely apologize for the inconvenience caused by the early morning disturbance from housekeeping.We understand how important uninterrupted rest is for our guests, and we will immediately review our housekeeping schedules and procedures to ensure that such incidents do not happen in the future.Your comfort is our priority, and we hope to provide you with a more seamless and relaxing stay on your next visit.Sincerely yours,ASTON Inn Gideon - Batam
Goh
Семейный номер
Дата заезда нояб. 2024 г.
Семья
Отзывов: 1
9.5/10
Потрясающе
Дата отзыва 28 дек. 2024 г.
Great hotel stay. Family room is very spacious including mini fridge and dining table. Friendly staff. Excellent location with many eateries shops, massage services and wet market. They provided ordering services for Batam Layer cake, which delivered to hotel directly. It save my time and trip to travel to Golden prawn area to buy it. The only downside is the check in timing was late by an hour due to delayed cleaning services. Hope they can improve on check in time. Otherwise was a pleasant place that I will book again next trip
Перевод
Ответ от объекта размещения: Dear Mr/s Goh,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay and enjoyed our spacious family room, friendly staff, and excellent location. We're especially glad to know that our Batam Layer cake ordering service helped save you time and made your experience more convenient.We sincerely apologize for the delay in your check-in due to cleaning services, and we appreciate your understanding. We are taking steps to improve our check-in efficiency to ensure that such delays do not happen in the future.Thank you again for your valuable feedback, and we're looking forward to welcoming you back on your next trip!Sincerely yours,ASTON Inn Gideon - Batam