Hemingways Nairobi

We stayed at Hemingways Nairobi for two nights - 5th & 6th October - as a restful end to a week-long safari and to celebrate my mum’s 70th birthday. This hotel is absolutely gorgeous, with stunning location, buildings, furniture and decor. It screams luxury. The rooms are just incredible - beautiful and cosy/welcoming. The only reason I have given 4 stars instead of 5, is because of a very bad experience in the restaurant on the first night - we had to ask to get some drinks, the main course took about 45-60 mins to arrive (even though I had stressed that I am diabetic), and when the food did arrive, it was cold and incorrect for one of our party. We spoke to management, who took our feedback very seriously and they apologised profusely (even offered us free dessert). Our waiter, John (I think his name was), also apologised and looked genuinely distraught about our feedback. I really have to stress, John was fantastic and none of our complaints were his fault in the slightest. John was wonderful and we have nothing but praise for him. Since providing this feedback, the restaurant staff made a huge effort to make up for yesterday, apologising again. We’ve just come back from our second dinner, which was the total opposite and was perfection. Food arrived promptly (especially for me as a diabetic), was delicious and the service exemplary - our waiter Newton was absolutely fantastic. I think as a general comment, I otherwise noticed that communication from staff could be lacking a bit - for example, letting us know whether they had ordered a cart to take us back to our room, or checking in on us. At times it felt a bit like we were forgotten about. But I hasten to add that when we did interact with staff, all of them were lovely and friendly. It turned out last night they were having kitchen issues with lots of guests to serve, which is completely understandable - it just might have helped to let us know about this, as we would have completely understood and not been so disappointed. As a side note, the checking in process felt like it took an extremely long time (and again, with no updates while we waited). Overall, if you are looking for luxury, this is definitely the place for you. Aside from the one bad meal at the restaurant, we have otherwise loved Hemingways - I also really want to praise the staff for trying to make it up to us tonight; especially decorating a table for my mum’s birthday and providing a delicious cake!

Came in for lunch with with my wife. Welcomed by lovely smiles everywhere and taken to a nice table by the lawns. The food, EXQUISITE is an understatement. The presentation, MARVELLOUS,the taste WONDERFUL JUST WONDERFUL.

My wife and I stayed here for a total of four nights -- two before our safaris and two after. It's a beautiful property with lovely views from all of the rooms. We stayed in the Stanley Suite first, then the Meryl Streep Suite at the end of our trip. Both rooms were the same. Very nice four-poster bed, dual sinks, walk-in closet, a safe and a spacious balcony. Except for one lunch while out on a tour, we ate all of our meals here. The food was very good: burgers and crocodile burgers for lunch, lasagna, prawns and Indian food for dinner. The service was great and we had some excellent servers. They are locals but have all adopted western-style names so that we can pronounce them. Kind of a shame they have to do this. But our favorite server, Eunice, told us her given name and we had no chance to pronounce it. James, Abagael and everyone there was fantastic -- warm, personable and eager to provide great service. On our last day there, we had an 11:30pm flight out of Nairobi, so we bought a day pass and were able to stay in our room until 7pm. Then we had dinner and off to the airport. We highly recommend this hotel!

Fancy! This hotel was such a nice surprise! As we drove through the town, we didn't know what to expect, especially with all the security. It's so nice, well-appointed, comfortable, and the service is fabulous! Breakfast was incredible, with such yummy pastries! The pool was very cold, but the beautiful grounds made up for it. Our butler was awesome! It was the perfect place to end our vacation!

Great atmosphere, friendly staff, and beautifully prepared food. The drinks were amazing the food too it was tasty and flavorful, and the pasta was a standout. A bit pricey, but worth it for a special night out. Highly recommend!