New Hotel de Lives

Très bel établissement d’extérieur, bel établissement d’intérieur, chambre sans extravagance . Nous avons voulu dîner le soir, 4 fois le serveur est passé devant nous sans nous adresser la parole pour nous installer. Nous sommes partis ailleurs. ATTENTION , la taxe de séjour à Namur et de deux euros à peine, 1,25 € d’après Internet, L’Hotel se permet de prendre une taxe sur la taxe de 4 euros par personne au lieu de 1,25€. ILLÉGAL ET ABUSÉ malgré que je leur fasse remarquer. Petit déjeuner correct, mais il ne vaut pas plus de 11 €, donc de 14 € est un peu abusé aussi.

Chambre petite mais suffisante,lit de matelas très très médiocre,salle de bain avec douche convenable mais avec des rejets d' odeur d égout, La chambre est située côté rue donc beaucoup de bruit dû au passage des voitures. Ne convient pas aux personnes à mobilité réduite. Bon accueil à la réception. Me concernant pour une nuit ok mais pas plus. Je tiens à signaler que la chambre est du côté ancien bâtiment!!

This hotel is completely unreliable, unclean, and unprofessional. They advertise a 24/7 reception, but that is simply not true. After accidentally leaving my key card in the room, I was locked out in the evening. I called both the main number and the emergency number multiple times. Eventually, someone picked up only to hang up immediately. My follow-up message was ignored, and my number was later blocked. I had no choice but to sleep in my car. Completely unacceptable and extremely unsafe, especially considering even the emergency numbers were unreachable. Earlier we asked if we could stay and eat some dinner. The staff said yes and gave us the menu. After not even 5 minutes, the same person suddenly told us the kitchen was closed. Why hand out a menu if ordering isn’t possible? The day after when we had a quiet drink in the hotel lounge, the staff clearly wanted us gone but instead of simply asking, they began randomly switching off all the lights around us. It wasn’t even late, and we were behaving respectfully. The lack of basic courtesy was shocking. The room itself was far below standard: it smelled like cigarette smoke, the carpet was filthy, the TV remote was sticky and disgusting, and the glass had lip stains from ofher guests on it.the general cleanliness was poor. The toilet wouldn't stop flushing all night unless you hit the button several times really hard. They also advertise check-out from 6:00 AM, but no one was at the reception until after 7:30. When I explained all of this to the staff the next morning, I was told I could request a refund via email. I then sent a polite and detailed message only to receive a brief and dismissive reply: “There is no one present at night.” No apology. No responsibility. Just unsafe conditions, poor service, and broken promises. AVOID this place at all costs.

The worst stay in my life, the hotel was dirty and my room smelt so bad that I had to leave it after 10 minutes (the rooms are located above the kitchen), the service was not nice (the lady with blond hair), when I asked to change the room I was refused, THEY DID NOT REFUND THE MONEY even though I was there for 10 minutes. I DO NOT RECOMMEND!!!!!!

I booked hotel through ********** and paid in advance. On arrival at reception they said I must pay again and also demanded my passport to make a copy for security purposes. After a long drive from Frankfort I was made to feel like a criminal. This was a most unpleasant experience. In the morning the management accepted I had paid too much and reimbursed me, but this was another unnecessary experience. The restaurant was very expensive for the quality. I ordered Fondue Savoyarde which consisted of half a baguette, bowl of hot cheese sauce and a side salad which cost E22.50 and a bowl of Frites was a E3.50 supplement. The room was good, large and very comfortable and the breakfast adequate. I have used this hotel before when it was a Best Western and it is not as good as before. K F Carroll.

We stay at Kodjeue Hotel for 5 nights.Our bungalow was beachfront ,very quiet & tranquil.The staff were excellent & went out of their way to help us.The food was beautiful home cooked meals made with love. My husband dived at the dive centre attached to the hotel & had 3 days off exceptional diving. We would love to return for another holiaday.