Embassy Suites by Hilton Chicago Naperville

房間不錯，比較滿意

I was frustrated that the room temp was 73 . No matter what I did it would not go down. I called the front desk for an override or help but all they said was an engineer could come in. It was 10pm and I did not want that. I understand they are trying to balance things but don’t allow me to take the temp down for it to just stay at 73.

The Embassy Suites is in a great location. Many restaurants are within walking distance and many shopping options within a 5-15 minute drive. The staff were extremely helpful and professional. There was an issue with the bathroom sink water pressure, but we just used the bar sink to wash up so not a big issue. Overall I would definitely recommend if you need a room in the area. Also Pet friendly which is why we choose in the 1st place.

When I checked in I was provided a key to a particular room. Upon entering the room, I determined that the room had just been used and it had not been cleaned. Garbage was everywhere, the bed was disheveled and I was left with an impression that staff do not know what is happening in their own work place. I had to return to the front desk. Though the staff was apologetic, I was offered a bottle of water for the disgusting impression of a hotel I still had to sleep in for the night. If there is such little care when you send a guest to a room, how can one trust that cleaning is done thoroughly? Oh, they don't! After settling into the room and spending some time in there, I stumbled upon an empty container of someone's snack!! YUCK!!

Great location. Great hotel. Very clean & staff is always nice. We love this hotel. This is the only place we stay when in the area. Love it here.

Great hotel but no soap in bathroom so housekeeping brought one up. Shower clogged with hair that we unclogged but pretty nasty. Otherwise, front desk great, happy hour great and perfect location for our needs.

Disappointed in level of service. Room not made up--had to call for coffee and toilet. Paper. Bar/restaurant rarely open.

Nice location , great staff, though some air or draft knocking sounds every few minutes for the 3 days. Also the shower lotions and gels were not topped up enough for a 3 day stay.

I thought I had made a good choice by choosing this property, but it was not as clean as I would have liked it to be. My husband and I had a 3 nights stay and I was not impressed with the cleanliness of the property at ALL! From the entranceway to the elevators, the hallways all the way to the room were in need of additional cleaning. The floors in the elevator had the same stains throughout our 3 nights stay. They never once vacuumed the hallways or mopped the elevators. Most properties have a "clean" scent upon arrival, but definitely nothing investing in masking the filth here, In my opinion of course.