Essential Suite B&B Botanic

Обслуживание в этом месте полностью отсутствует. Дверь забронированного номера была сломана, так что закрыть ее было невозможно. Полотенца были грязными, а сетка на кровати была сломана. Опыт, который нельзя повторить

The place itself was not too bad, the room was clean and everything looked ok. The bed was relatively comfortable as well. The location is a little bit sketchy, when we first arrived around 10pm on Sunday was decided to walk 25 minutes from the station to the location. On the way, there was a lot of garbage everywhere and felt a little uncomfortable. But we soon learned that the whole city is like that and there is nothing to worry about. The customer service was horrible, we had a ton of issues getting into the unit. Once we arrived we were given a code to open the main door no issue. Once we got upstairs in front of the door there is 4 lockboxes one for every room in the unit. Summary of what happened: - we weee given a code for our box which did not open it. When we messaged her she essentially said we are incompetent and dont know how to open it. - sent her a video of us doing everything correct she told us to force it open (we couldnt) - she still said we dont know what we are doing and offered no help. We kept messaging her asking for a solution - gave us a code for another box we got the key went into the room and it was occupied. She said oops my bad ok go out of there - ended up waiting for an hour - some guy came called her, tried the code and it didnt work. - he forcefully pried it open most likely breaking the box and gave us the keys. - were told in the morning leave the key with receptionist, no one was there Overall customer service -10/10 horrible

The area didn’t feel safe at all. Made us park car outside and we didn’t feel safe to park. So we didn’t end up staying.

I was really happy with the service. I arrived late because my flight had been delayed, but it wasn’t a problem. The owner of the property let me in and brought someone with to translate to English. The room was nice, but it was a little noisy as it was located right along the street. Although I also like this placement as it made it really easy to get everywhere.

This property is not in a nice part of Naples. The surroundings are grimy and uninviting and the property’s locked door and small faded sign are not welcoming. However, the owner communicated easily and quickly on WhatsApp and sent someone to let me in within 10 minutes of me letting her know I had arrived. He was very helpful, showed me around the property and gave me the keys. I had a private room with bathroom which was perfectly clean. The bed had seen better days and was very soft with badly damaged faux leather head board ( peeling ). It is on a main road so is noisy, but I didn’t mind that. I couldn’t find a grocery store nearby, but there are several bars and cafes within a 2 minute walk. There is a bus stop and taxi rank outside the property, so getting to airport was easy. I took No 182 bus which the man who let me in told me about. Very cheap and quick. All in all it was fine for a one night stay prior to an early flight, but I probably wouldn’t want to stay any longer than one night, due to the surrounding area.

First of all, it's basically impossible to find this hotel without proper instructions which were not provided by our host. If you type the name and address of the hotel in Google it will lead you to a different building across the square from where it really is. The host didn't speak any English, didn't pick up the phone and insisted on communication via WhatsApp. Provided a wrong number without a country code first so it took a while... We were desperate at night on a street not knowing how to find our hotel..Some locals helped us to locate the place. The hotel is located on the third floor of a tiny building (no elevator, very steep stairs). There is a car wash in the building so we heard cars being washed every morning. But it's nothing compared to the noize created by the crowds from the bars under our windows. Don't except that you can relax at this hotel. The room was quite dirty, somebody's hair was in bed, we also found ants in the corner by the bed. The mattress was ok. In the bathroom the was no hooks to hang towels, in the drawers under the sink there were some dirty tools and a hairdryer with a completely destroyed plug. There was no sound isolation at all, in the morning we could hear every word of the conversation between the cleaning lady and the receptionist. Terrible experience.