Hilton Garden Inn Nashville Downtown Convention Center

We loved our stay here and would definitely recommend it to anyone! It was within walking distance of the Bridgestone Arena and Broadway Street. The room was big enough for four girls, lobby staff was very helpful, and the valet service was great. The guys were so friendly and courteous. One of them even struck up a conversation about how our day had gone and if we had fun, explored enough, etc.

Our parking experience was not good. When we checked in, they were very backed up, with two empty vehicles blocking part of the entrance. I know it was a busy check in time, but maybe have more people working? Very frustrating. Also, we like to eat when we are finished with Broadway which is late to eat, but early for Broadway. At 10:00, we went to your bar and grill and were told that the grill was closed at 10 but the bar was open til 11. That’s not what your advertising said. We walked around til we found someplace that was open. It was some kind of a taco place and they weren’t good.

Our stay was great. Friendly staff, easy check in/out. Room was clean and an easy walk to broadway and other attractions. My only complaint is that the road beside the hotel was still covered in ice from the snow storm and all sidewalks were ice covered( both not hotel’s fault)Would recommend for others. We will definitely stay there again.

The staff was very friendly and helpful. Great location to all the fun in Nashville. Sports bar was pretty lame but loved everything else.

The hallway smelled like exhaust which I could also smell inside close to the door. I told the front desk and the service desk said okay I’ll call someone now but it kept smelling. My shower had quite a bit of mold around the bottom corners. My shower did not have hot water so the service desk said they would put in a work order. I needed a shower right then not later. I also didn’t want to be alone with a stranger in my room. I requested a new room. While I was moving my things a worker showed up with just a screw driver which tells me he’s had to fix this before otherwise why did he show up with only one specific tool? I checked in late in the night, very tired - there was no remote in the room. It took 2 trips to the front desk to get one that worked. The exhaust in the hallway is the major complaint. It’s inexcusable and dangerous. Every time I went into the hallway I got a headache. Also, why don’t you have TV’s that can access streaming services - get with the times! The bed spread was tattered, worn, and dirty. Needless to say, I was not at all happy with my stay so I will not be recommending your lodging to anyone - quite the opposite. Way too expensive for such a grimy hotel.

Great place to stay, beds and pillows were super comfortable, staff friendly and helpful. Walking distance to restaurants and bars but far enough to have good night sleep. Will definitely stay again when I’m in the area.

Amazing Staff! Very Clean Room. A lot of ambulances and fire trucks all evening and all night. The Hotel sits next to the route for them to get downtown. A long walk and you can do anything. The location is good. Room price is ok, but parking is ridiculously high.

We booked a King room and due to over booking they switched us to a double queen without telling us. We literally found out when we walked into the room. We had to threaten to leave before they gave us the room we paid for. Very unprofessional.

The hotel is nice and well kept up. The staff were nice. The location is great. Vallet parking was a disaster - they lost our key (I finally found it in their locker). The water does not get warm for a shower no matter what time of day you take one.