The Ocean Club, A Four Seasons Resort, Bahamas

Not sure why this property hast a 4.1…. Our experience far exceed this; though, with some caveats. The Ocean Club is exactly that; a high end hotel with a club private atmosphere situated on a beautiful beachfront compound. The property is situated on the north side of Paradise Island. Though Paradise Island is busy (especially on the West End where the Atlantis is) the Ocean Club feels secluded and peaceful. The hotel is divided in to two separate types of accommodation… the Hartford Wing (original) and a Crescent Wing (higher category and newer). We stayed in the Crescent Wing. The room was very comfortable and nice. The construction is sound and we had no noise issues (other than some birds at night..lol). The Four Seasons is constructing a new residence club; though, it appeared this site was to the east of the Crescent Wing and divided by another already constructed condominium complex. From what I could tell, the construction is only in the land clearing stage. When it really gets going, I’d imagine there may be some residual noise if you’re staying in the Crescent Wing and utilizing that end of the beach. We had zero issues with noise. The OC compound has beautiful grounds, pools and gardens. There are 3 pools. The infinity pool overlooks the beach. The Versailles pool is in a lush garden area. The kids pool is hidden by the tennis courts. We utilized the infinity and Versailles pools and both had very attentive staff. Speaking of the Staff, we had an extremely positive overall interaction with the staff (other than as below). Pre-Arrival, the concierge was very helpful. Upon arrival, from the drivers, front desk, pool staff and house keepers, excessive staff, they were all genuinely nice and engaging. The beach is very beautiful and calm. Yes, the Atlantis is down the beach, but you feel like you are on a separate island on the beach at the OC. The beach is miles long and walkable. It was a really nice beach. The only negative interactions we had were with one beach staff member who refused to allow us to use a float (strange) and an atrocious experience with the front of house staff for dinner at Dune (Jean-Georges). The staff at Dune were dismissive and unengaged. They were too busy staring at their phones and iPad than engaging with customers and being proactive with the customer experience. Though we had a reservation, we were seated 1.5 hours after are reserved time. I would never return to this restaurant for dinner service. There are plenty of other nice restaurants nearby (Nobu, Cafe Martinique). As an aside, Dune is the onsite restaurant for breakfast. The service at breakfast was better; albeit, really slow. Would I return to the OC; yes. Would I eat at Dine for Dinner while there; absolutely not.

Stayed 5 nights as a family of 5 in 2 interconnecting ocean front rooms Welcome at the hotel was terrific - friendly and helpful. Rooms are a bit dated in style but very comfortable and a good size and as we were on the ground floor we had lovely outdoor seating which as the hotel faces north is out of the sun. Our rooms were in the last block which was blissfully quiet Food wise a little mixed to be honest Dune - very disappointed at dinner and breakfast with the quality of food and the service. Several times made a mess of the gluten free parts of the order (despite multiple discussions on this point). The breakfast could do with some simpler lighter options but free Coffee and croissants are available in the martini bar if you want something small) Ocean Blu - wonderful service and excellent food both at lunch and dinner Martini Bar - excellent service and lovely drinks . Family enjoyed the beach where the service was excellent and the kids enjoyed swimming and snorkelling further up the beach. We also did some jet ski which is payable in cash directly to the provider The shuttle service to Atlantis (for the waterpark where entry is free) and the golf club (where we used the range and played some rounds) is very efficient Highly enjoyable and highly recommended

Such a lovely stay at The Ocean Club last week. The hotel is extremely pretty and beautifully maintained and the staff were fantastic. Food at both Dune and Ocean Blu was always superb and the pools, beachfront and rooms were amazing. Travelled as a family with teenagers, and we all agreed that this was the nicest summer holiday we have had to date. Already hoping to head back next summer! As is usual with Four Seasons the staff really do make a huge difference to your stay. The level of care they provide is always second to none. Also really enjoyed our half day trip to Rose Island to see the swimming pigs. A must do trip for any animal enthusiasts! Special thanks to Ashanti, Lesean and Alan - definitely some of the sunniest people I have ever met!