Hotel Casa Verde

This was the last stop on our Patagonian trip and I was misled by the description, photos, reviews, and price into believing this was a full service hotel. Very far from reality. This is a guest house ran by a Korean couple, mostly for the Korean community, though they claimed that only 10% of their guests are Korean. Bad news for the other 90%. Within 5 minutes of arrival we were told of restricting rules they have for guests, like a curfew at 11:30 pm. Soon after, we were shown the place and realized our comfort and safety were of least concern to them. We were initially given a second floor room and expected to carry our luggage up the stairs, when I requested a ground level room we were discouraged, claiming "it can get noisy", a crazy argument when you are the ONLY guests. It became clear on the last day, when I answered a phone call at 11 pm and was promptly sent a message to be "respectful" and shut up, that the concern about "noisy" was not about our comfort but about the owner's. Certainly the ground floor has a sound problem and an echo. I could clearly hear the conversation between my partner and the owner in the breakfast room from my closed room. When I asked what the breakfast hours are I was told they don't have any, you have to inform them the night before at what time you want breakfast and they will serve you at that time. Again, puzzling, is that supposed to be for our convenience? At first I thought there was poor communication based on their poor language skills (they speak no Spanish at all and broken English, and when I called ahead of arrival, my call was automatically routed to a Korean number and I heard a Korean recording) . What if you wake up earlier or later? The answer came again a few days later, after we had a very long trekking day, and we overslept the 9 am convened breakfast time. We were barely allowed to eat and then informed that they would not again serve us breakfast after 9 am. Recall, they said there are no breakfast hours when I asked, so what was the problem with breakfast after 9? Apparently it disturbed the owner's need for going shopping, as we saw them around 10:30 am return with groceries. A lot of scolding we endured. They lock the door at 11:30 pm, as well as the "lounge", which is actually an outdoor mess room like in a youth hostel, yet they leave the side door open 24/7 and probably much of the day unstaffed there is no staff). A room for two has only one chair, no luggage rack, two tiny 1 gram instant coffee pouches but no sugar, sweetener or creamer. There is shampoo and bath gel but no conditioner. The shower is just a handheld shower located very high, you have to be the right height to fit the shower stream, about 5'8", if you are an average height woman you need to get on your toes to reach it to bring it down and shower with the hand held.. Things are stylish but uncomfortable and unsafe, like the highly polished shower stand floor that is extremely slippery and there

Amazing hotel! The hosts are exceptionally kind and helpful. Breakfast was delightful. One morning I missed breakfast due to a very early tour (430am) and Lee packed me a lunch. They really go above and beyond. Its quiet, clean, spacious, warm, has good water pressure, the blow dryer & heating rack are nice to have. Slightly out of town but not far, only $3 for an uber & if you don't do uber Lee will call you a cab.