Festa Panorama Hotel

As soon as you enter the hotel, the fragrance hits you, smells just like a spa. The hotel staff are so friendly, and the gentleman that helps with your baggage to your room is kind and friendly. The rooms themselves are spacious and clean with a modern twist, only thing is lack of clothes hangers. The pool area is lovely and food and drink were delicious, if you are a person who only likes British food, this is not the hotel for you, it's a mixture of Mediterranean and Bulgarian native dishes which were AMAZING. Entertainment was good too, something for everyone. The bathroom contains shower gel, shampoo and hand soap with the fragrance of similar to lemongrass and bergamot. I recommend this hotel to anyone going to Bulgaria and Hayes travel to book with. They understood our BUDGET better than TUI/Thomson/Thomas Cook.

This hotel was brand new when my daughter and i had our holiday. In June 2025. Plus of travelling on the dreamliner, everything went smoothly getting our key. Room was lush with cream carpets and huge balcony. Pools were lovely although few tiles needed replacing. Food was 10/10. And walk into old town nessebar is a must. Lovely street of shops just opposite hotel to the left. Taxi was reasonable to sunny beach. Night bar too small for hotel capacity. Denis the entertainer was good. Few blips with bars timings opening. All in all we were lucky to have paid so little for such good accommodation

Can tell you this is goimg to be the first of many bad reviews i never complain but this hotel takes it to the buscuit just get ready for a swarm of bad reviews since opening the hotel has been a complete disaster i am of the philosophy you make your own experience but at this hotel you cant terrible !!

This hotel WILL be lovely when everything is in place, but it only reopened on the 15th June. We travelled with TUI and there is no way TUI inspected this hotel before their customers arrived!! Not good for a big company. We arrived on the 16th June and had to wait 3 hours to check in at the hotel, only one computer working. No explanation, no food or drink offered. Most of the staff were new and didn’t know anything and no hotel management around either. Poor customer services when we reached the front of the queue by the reception manager, no apology no nothing. The rooms were not as described, no toiletries, no iron, no hangers, no bath, no toilet brush and no mini fridge either. The room was newly refurbed but not finished. Reception had no answers or solutions to any problems. The pool bar is open but not serving any food, the inside spa and pool area is lovely but not staffed so no massages etc. Also there is no evening entertainment at all so having to spend money in the evenings to go out. Apart from the reception manager all other staff have been friendly. Housekeeping in the room is hit and miss too. On a positive note the food has been lovely, probably the best we’ve had at an all inclusive, great choice and fresh. This hotel should have postponed opening until everything was in place. I would come here again as long as everything was as advertised.

We’ve just returned from a 2 week stay. We thought it was great. Simple, not high end luxury! But perfect for our family. 2 adults 2 kids. Very clean. Room cleaned every day. Fresh sheets & towels if you want them. Big comfy bed. Mini fridge. Fresh bottle of water every day. Delicious, varied, home-made style food. Good selection for breakfast, lunch and dinner. Kids animation team were fantastic. Lovely people. The kids loved playing water polo, volley ball, darts, board games and they loved the discos and shows. Lovely helpful staff. Great location, walking distance from the old town. Right by a lovely little shopping street. 2 beaches in walking distance. Swimming pool great. Cleaned properly every day. Pool snacks & bar all day. (Hair dryer in room isn’t powerful though - if you want a good one bring one from home) . Had everything we needed. Great hotel. Read the handbook in the room when you arrive. Helpful info in there.

We have just got back from a week away for our honeymoon my husband 10 month old son and myself. This is my honest review of the place. We arrived at 2.30 pm and our room was ready so we were able to check straight in. We had room 101 this was perfect for us as it was ground floor with a balcony and side sea view. Rooms: Were spacious with a huge bed. Fresh water every day, very cold fridge and bedding changed regularly. The rooms were carpeted which I found unusual and the bathrooms were quite dated but was fully functional. Pool area: You needed to be up early to get a sunbed with some shade as in August it was very hot. Entertainment was around the pool every day but Monday. They work very hard and work very long hours. The pool bar often there was a queue but this moved quite fast. There was also food which was a seperate queue the lady who served there at times could be abrupt. There was also plenty of different ice lolly’s included in the all inclusive. Food: Was something to eat for most people and lots of yummy salads and different fish/meats to try. We went early at 6.30 in the evening but got busy very quickly. Only suggestion for food would be more of a children’s menu with plainer foods although my ten month old tried most things. Entertainment There were different shows each night in the amphitheater however, to access this it is quite steep and not ideal for everyone. We did try watching from the grass area but the mosquitoes came out. Local area This hotel is located in what appears to be a somewhat residential area. There are plenty of shops within walking distance and old nessebar is only about a 20 minute stroll. I would highly recommend the old town. There is a train for 6 bgn (just under £3 each) and they stop back near the hotel. The hotel is very close to the beach but this was very busy but to be expected in August. We visited sunny beach whilst there and we prefer nessebar sunny beach was very busy. Overall we had a lovely week, would consider visiting again but maybe when my son is a little older so he can enjoy some of the entertainment more.