Homewood Suites by Hilton New Braunfels

I left behind a dress on. Accident and they were most helpful looking for it and getting it washed and returned to me.

We booked this hotel for EV chargers. We were disappointed to arrive only to discover that the chargers were not working.

Renovations with lots of noise occurred between 8am to 5pm every day. Wi-Fi was poor, unable to access via iPad. Breakfast was awful.

Title: Negative Experience: Basketball Court Adjacent to Guest Rooms Introduction: During my recent stay at [Hotel Name], I encountered a significant issue that greatly affected my overall experience. The hotel's decision to situate a basketball court right next to guest rooms, even on the first level, proved to be highly disruptive. Despite my attempts to address the matter with the hotel staff, their lackadaisical response escalated into an argument. Consequently, I strongly advise against staying at this establishment, unless excessive noise and disturbances do not pose an inconvenience to your stay. Body: 1. Noise Disruption: The main concern I faced during my stay at [Hotel Name] was the constant noise emanating from the adjacent basketball court. The proximity of the court to the guest rooms meant that guests, including non-residents, were permitted to play basketball until 10 o'clock at night. As a result, achieving a good night's sleep or being able to leave the hotel early became nearly impossible due to the persistent noise levels in the surroundings. 2. Staff Response: Seeking resolution, I approached the hotel's staff to voice my concerns about the disruptive basketball court. However, I was met with a shockingly lackadaisical attitude from the personnel.

Great location! Room was what we expected. A few security issues with the doors. Our room door would not shut and lock unless you really pulled it closed or leaned into it. More than once we thought it was closed/locked only to find it was open. Same situation on the stairwell doors. Could definitely be a safety issue. Other than this the property met our expectations.

We were there only one night. We didn’t try the breakfast but there were A LOT of people there enjoying themselves. Our room was excellent, the stocked kitchenette and coffee and full sized fridge were awesome. Staff at checkin and out was just so friendly! Will definitely stay there again on our next trip!

It was very nice and clean. Great area. Can walk to shops, bars and restaurants.

No hand soap in room. No coffee in room because coffee maker did not work.

Water heater wasn’t working. And I didn’t get a credit on my stay. All I had was cold water