Courtyard New Orleans Downtown Near the French Quarter

First, our first room has broken toilet. Then staff moved us to another room. But the Bathroom emits foul odor.

The room was not thoroughly cleaned. There was a dirty sock next to the bed when we checked in. And, there were not enough towels.

The first room was so dirty they had to switch us to another room. Food was left in the fridge from the last guest and a pile of dirty towels was on the bathroom sink. Gross. The second room cleaning was subpar. Bathroom not swept. Almost every towel we received had the hair of the women who was doing the laundry. On our 5 day stay we had to call for towels because housekeeping skipped us. They did make it right once we brought it to their attention. Staff was nice

Nice cozy hotel. Very nice and helpfull staff. Close to French Quarter and nice places to eat

Close to everything and a friendly staff. The gym is small but has enough to get the workout done. We didn’t use the valet and opted to use the offsite outside parking at Common and O’Keefe it’s about a 7 minute walk but totally worth it. I’ll definitely stay at the property again next time I visit.

Super clean. Walking distance from the French Quarter, Bourbon Street, etc. Love the bartender and the hostess was great. Room service was quick and fresh. Second time staying here and will definitely be back.

Check in was okay. Front desk reps were nice. Rooms are outdated and smells stale. Rooms were very small but it was only me and my partner so.Bar looked nice. Valet guy was very pleasant, it’s in walking distance of everything. Overall trip to New Orleans was nice ..

Didn’t get no room service during my stay. I was told that they come every other day but didn’t see it. Location is prime thou!!!

My fiance was stuck in their elevator for an hour and 15 minutes. When staff were first notified, they were not aware of their proper procedures or protocol and had to get the 800 number for the “elevator guy.” My fiance was hot and had anxiety from the small space and after about 20 minutes, I called 911. We realized that firefighters were trained for these situations and knew they could get him out. The GM was present when I called 911 and didn’t know he should call 911 as soon as an emergency of this caliber happened. Neither did his staff. They came up and told us they had no idea but thought about it. So the elevator guy came about 3 hours after the hotel was notified and if we had not called 911, he would’ve been in there for 3 hours. The GM offered to comp us the room, but I have yet to see any comp or phone calls. Not a satisfied customer at all. Would never stay here again.