Morris Guest House

My flight was canceled due to weather. I decided I couldn’t stay on the floor of the airport. I booked the first hotel I found. I travelled 3 hours by subway to the hotel. There was no hotel. There is no real address. It is in a neighborhood on Morris Ave in the Bronx. There are all tenement style houses. I think I found it. It had a lock box by the door. I called for the code. Left a message. No reply. The street is piled with garbage and there are rats running around the garbage. The neighbor is very seedy. I was accosted by beggars and crack people. I decided it would be safer to leave than sleep on the doorsteps. I call Morris Guest House after 9am that morning. The manager said he tried to call me several times however, he had the wrong number. I didn’t give my phone number to Super.com, so any phone number he would have had would be from caller ID on the phone message which was my phone. My phone showed no incoming calls from Morris Guest House. He refused to refund my stay and stuck to the phone story. Super.com was no help either. They said they can only refund if the Morris Guest House approves it. I can’t tell you about inside of the Morris Guest house. I never got to see it. You may notice there are no photos of the outside of the house on their website. I would look at the reviews to see the what the outside looks like. What hotel does not give their address? My advice. Do not book or go to Morris Guest house!

Great customer service and treatment, very safe place to be and walk. One of my favorite experiences at Bronx!!!

My stay was good they need to add night light on table stands and wash cloth and towels for the guest that should be included like all hotel other than that it was pleasant quiet and comfortable I will recommend to friends & family if you're planning for a weekend get away for if you don't want to save a few bucks

Very Very disappointed with that place 😕 😞

I wasnt even let into the property. A man who was half asleep answered very angrily and literslly stated "Why are you knocking on the door?" I told him I had a reservation and he said told me "Well theres no kids (As I had my 3 year old son with me) he then proceeded to close the door in our faces. Absolutely disgusting service.

I was freezing out side with my wife , ringing the bell , and knocking the door , the building don’t have any sings , the number was wrong and We don’t found a person to do my check in . I took a other taxi back to other hotel , I spend more than 80 usd only in taxi . Was just patétic

Could not check in. Door was locked and noone would answer. Had to find alternative.

They gave our room away, wrong address, hard to find, no parking

I booked a room in the Morris Guest House based on the photos of the rooms and the number of positive reviews I read. The reality of the place made me wonder how many of the reviews I saw on various hotel booking sites are fake. I arrived very tired after a long day of travel and the first thing I saw was a large rat running down the front stairs. When I called the phone number provided in order to get the code to open the front door, the anonymous voice on the phone became irritated when I didn't enter the code correctly the first time. When I got into my room it looked nothing like the photos you see in the listings. It was very grim and shabby, and there were no covers on the bed, just a sheet. There was no staff on the premises - not a single person who might have been able to give me a blanket or answer any questions. In the listings it mentions "shared bathrooms" - and I was fine with that, until I discovered that the bathroom was just a toilet, making it impossible to take a shower during my stay there. I wasn't expecting anything fancy, but based on the photos, I was expecting a bright, cheerful place. What I experienced felt like a really creepy, shabby welfare hotel. The last straw was noticing that the peephole in the door of my room was stuffed with a wad of toilet paper that had a brown smear on it. I regret that I didn't take a photo of my room, but I did take a photo of the view out my window, which I'm providing. I made a HUGE mistake in booking the room for 6 nights. I was so disturbed by the place I immediately called and said I couldn't stay there and needed a refund. I was willing to pay for one night but needed a refund for the other 5 nights. The voice on the phone told me that was impossible - that it was nonrefundable. The whole experience was a very depressing waste of money.