DoubleTree by Hilton Hotel New York City - Chelsea: отзывы

На стойке регистрации должна была быть мексиканка с очень плохим отношением. Пол и стены комнаты для регистрации как показано на рисунке ниже↓. Мы спросили на стойке регистрации, можем ли мы переехать в другую комнату. Ответ девушки был такой: Если стена сломана, мы можем ее покрасить, если сломан пол, мы можем ее заклеить! Мы спросили, хотите ли вы украсить его для нас в течение 48 часов после нашего пребывания? Опыт регистрации очень плохой, обслуживание на стойке регистрации очень плохое

За исключением удачного расположения, все остальное в этом отеле среднее. Впечатление от обслуживания и удобств особенно плохое. Регистрация на стойке регистрации происходит медленно. Регистрация в заранее оплаченном номере по-прежнему неквалифицированный и нет никакой улыбки. Два лифта маленькие и всегда переполнены, а один из них сломался посередине. Завтрак нормальный, простой, но со свежими фруктами и хорошими ингредиентами.

1. Плохое обслуживание! Стойка регистрации уже зарегистрировала меня. Ничего не произошло, стойка регистрации оставила меня в покое и побежала к лифту, чтобы поболтать с белыми гостями и дать им минеральную воду. Они игнорировали меня как минимум 3 минуты. При заселении я попросил принести минеральную воду наверх, но администратор притворился глухонемым. 2. Звукоизоляция номера очень плохая, слышно всё в коридоре! 3. Подъем и спуск на десятки этажей осуществляется на очень маленьком лифте. Во время завтрака и выезда на лифте подняться практически невозможно.

Shoebox size of a room for a king bed with “Empire State building”. Terrible room. Terrible.

Clean and tidy. Very nice customer service with free luggage storage

地點非常方便，就在曼哈頓，離帝國大廈很近。地鐵也很方便

location不錯 房間就是太小。 性價比OK， 空調好吵呀！ 床有點軟 不像double tree 規格！ 我們住25樓， 窗外的city view

還不錯的酒店，位置很好，出行很方便，等電梯有點慢，酒店早餐很不錯，比較豐富，但健身房太小，跑步機一直壞的，不適合健身。

電梯感覺有點小，經常要等好久。

位置OK，服務差 早餐也不太好 要等很久

服務：很熱情 衞生：不錯

booked 3 nights under HHonors Diamond level. Discovered mouse feces in drawer, called front and asked us to take a pic of it and show them. We did and it got cleaned. It was handled but gross and embarrassing to have to take a pic and bring to front desk amongst other guests. There are two elevators at this hotel. One was broken the whole time. At one point on Saturday morning none of the elevators were working and we were 20+ floors up. For over $1800/3 nights really expect more. Bed was decently comfortable, water pressure was great. Good location. Things happen, I just can’t recommend this hotel especially for the price paid and level of loyalty. Service at front desk seemed indifferent. Not up to brand standard.

this hotel has the worst service I’ve ever seen. The housekeeping stepped on/crushed one of my expensive eczema steroid ointments and got it all over my clothes and did not clean it up or say anything, I saw it hours later and it had bleached several of my clothes including a 100 dollar brand new lululemon top. When we called to ask for help on the issue of reimbursement they just said they would ask housekeeping and hung up. So not only are my clothes ruined, we did not receive any help and my 150 dollar ointment I got 3 days prior is completely empty. Then on Day 1 of our stay one out of two elevators broke down and they shut it down and on day 2 the other elevator broke down. Everyone was stuck in the lobby for an hour before they advised people to take the stairs. Some had to walk up to the 25th floor.

DO NOT STAY HERE! We stayed here to attend a friends baby shower and see the city. the elevator is ALWAYS broken, we were on the 14th floor and had to wait almost 30 minutes for the elevator going up..we always took the stairs going down because it was faster. Breakfast is expensive and gross, I suggest going to one of the many restaurants outside to eat, it will definitely be better than the garbage they have. Our toilet kept over flowing, making it uncomfortable to use the washroom and shower due to the toilet water smell + the rooms are tiny so the room smelt as well. when we called the front desk, the staff (Mark) was very rude and dismissive. when we asked to switch rooms due to the toilet constantly overflowing and wetting the ground, he said we could not be switched..when I asked to speak to a manager I was in disbelief to find out it was HIM! no customer service at all. This hotel is pretty costly, but the location is convenient…sometimes the convenience isn’t worth passing up on comfort, good service and your experience. DO NOT, I REPEAT DO NOT STAY HERE. And if you have an encounter with Mark, expect an unwelcoming face, rude + unprofessional attitude and terrible customer service.