Hyatt Union Square New York: отзывы

Overall a very solid hotel with very welcoming and helpful front desk staff. The rooms are decently sized for NYC and well-appointed with the essentials. I was impressed when on at least one evening there was even turndown service. The shower took a minute or so to have a proper water flow, though the pressure was never all that great. I appreciate having the Nespresso machine and pods in the room. I’m always glad to stay at this property especially because I very much like the location, not in the heart of a touristic area but still with many fantastic places to eat, excellent subway connectivity, and convenient shopping for the basics.

凱悦酒店房間有點小、位置靠近紐約大學附近，電梯狹小的衹有一部開着，前台也是小小的，整體感覺一般，和價格不相符

還不錯，還有一個健身房，裏面提供免費的水果

房間大小適中，洗浴間和洗浴設施非常好！

洗澡間太小，前台小哥哥很熱情

服務很周到，位置也很好

不錯，就是真的挺貴，服務很好

設施：較為完善 衞生：整潔

房間寬敞，舒適

居住環境很安靜

For context: I've lived in NY for 10 years and have traveled to 45+ countries so I've had my share of hotels. I'm not the type to complain and be Karen; I was on a business trip and just wanted things to work without having to raise issues multiple times. Con's: there was no hot water when I checked in properly to the hotel. I had to call 3 times - i) I was told someone will call me back, but to no avail, ii) I called again, and was told that engineer has reset some program so it should be good.. no hot water for the next 10-15 mins so when I called the third time, iii) I was told that engineer was on it / might be on in 30mins; they said they'd followup with confirmation. I waited 2 hours (until 1am) and nothing. I woke up, again to find out the whole building is apparently out of hot water (shocker). So I understand that things can break and the staff doesn't have control over it; I was more disappointed by the way the staff handled the situation - no followups via phone/email, the nonchalant / dismissive 'i-don't-care' attitude, and lack of accountability. This lack of concern for guest was just unacceptable. Moreover, my room was never cleaned properly. Every day, I saw that the bedsheets and towels were changed, but there was 0 effort to put things back (e.g. hangers), clean the floor, nor empty the trash daily. I've stayed at other Hyatts and lower rated hotels but haven't encountered this. Overall I'm just disappointed with this hotel / chain all in all and I don't plan on coming back. Of course, this was my personal experience so if anyone's just looking for a good location (Union Sq) then go ahead.

The location was perfect for our purposes, but this was a very disappointing Hyatt stay due to the state of the room/bathroom even though we didn’t have high expectations to begin with. We had to move rooms as the strong bleach smell in the first room gave me a headache. The second one was slightly better with windows opened and with our own room air freshener to make our stay bearable during the peak Xmas holiday season. We’ll never stay here again unless major renovation takes place.

We stayed in a small but very comfortable and quiet room on the 4th floor. The space was sufficient-- it is NYC, after all. The bed was comfortable, and we appreciated the Nespresso pods (and that housekeeping regularly replenished them!). The location is phenomenal-- a block off of Union Square, a 5 minute walk from Joe's Pizza, less than a 10 minute walk to Washington Square Park, and in the same block as The Strand! And of course, easy subway access to anywhere else in the city you'd like to go.

We came to the city after a wedding upstate to see our daughter who’s attending college nearby. The hardcore construction on the block and building was a bummer, but the hotel itself was nice. The standout was their staff. All great! Professional yet personable. There was something wrong with the AC and I woke up in the middle of the night sweating. I kept having to get up to reset it so it would go again and it would for. While but kicked off again. I told them in my way out so they could take a look at the situation before the next guest.