AKA Wall Street

I recently had an appalling experience at Hotel AKA Boston Common due to the behavior of the front office manager, Calvin Napoleone Cherry. I was attempting to pay for a room for my guest, and Calvin not only argued with me about the need to sign a credit card authorization for a room already charged to my American Express card, but he also charged my guest's card in addition to mine. When I questioned this double charge, Calvin dismissively said, "I am not going to talk to you." His attitude was shockingly unprofessional and disrespectful. As someone who has traveled extensively around the world, I can confidently say he is one of the most unprofessional front office managers I have ever encountered. Calvin’s behavior reflects poorly on the AKA brand, which I had expected to uphold high standards of customer service. His lack of basic courtesy and professionalism, combined with his argumentative nature, makes him a very poor representative of the hotel. I strongly recommend that Calvin seek training in customer service—or perhaps even professional help if personal issues are affecting his work performance. I hope the management of Hotel AKA Boston Common addresses this issue promptly to ensure future guests do not endure such a disappointing experience.