herin travels
18 мая 2022 г.
Staff was alright during stay after I left, they ended up charging me an extra fee saying that it was “resort fee.” How do you charge me this a week after my stay without letting me know prior. Then when i called back to ask about it, the male who answered the phone was RUDE. I’ve worked in the hotel industry for a few years and never have I ever interacted with somebody as rude. I wasn’t even giving attitude or asking hard questions. Super rude and did not even answer my questions clearly. Also the room was not clean. The phone was BROKEN so I had to call using my cellphone for room service and the windows were filled with dust. Bathrooms are extremely tiny as well. Location was the only good thing about this hotel.
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