Sonder Duane Street

Cancelled my reservation online shortly after booking but never received a confirmation email. When I noticed two days later they refused to (even partially) reimburse the money, despite this clearly being an IT failure on their side. On top of this the customer experience was really poor as I had to wait 45min to speak to a live agent who wasn’t able to help at all. Can only recommend choosing another hotel to stay in NYC!

Great and friendly. There is not an ice machine available. I wanted to have ice for an injury I had but that wasn’t possible since there was and is no ice available for guests. That’s a bummer for me. Other than that, awesome. Nice comfy bed, interesting staff, super silent protection from the city sounds…making a good nights sleep possible.

I was thoroughly impressed by this Sonder’s exceptional location, impeccable service, and comfortable rooms. Situated in Tribeca, the hotel's prime location made it convenient for exploring the city's attractions. The staff's professionalism and attentiveness enhanced my experience, and the cozy and well-appointed rooms provided a comfortable retreat after a day of sightseeing.

The property was excellent, the installation, the rooms, the personal

The only thing that was great about the Sonder Duane was the staff--every last one of them was pleasant and helpful. The building seems to be an old hotel with a makeover that is now tired and showing wear and tear: the elevator is very slow, the hallways are narrow; the windows don't open; there were lots of spots where scratches had been painted over; and the shower grout was stained. The hotel was clean, but I missed having the room tidied on a daily basis.

THEY ARE AWFUL. I had no less than THREE different issues on a three night trip. I spoke with MULTIPLE customer service representative and they lied about giving me a refund (only sent me back partial of what was promised). They moved me locations the day before I left and didn't tell me. Not within the same hotel but ACROSS TOWN. They gave me a different room than I booked and PROMISED it would be the same but it wasn't and then they HUNG UP ON ME when I complained for the THIRD time. The room itself was fine. Everything else was fine but because we had SO many problems and their customer service can't be relied upon I will NEVER book here again and I wouldn't trust them if I were you.

We had an excellent stay at Sonder Duane St. The neighborhood is quaint, quiet, and very accessible. There are many options for food, beverages, and shopping. I would highly recommend this place for your trip!

The property has a modern and nice design. The room is in all respects faithful to the photographs on the website: not very large but well furnished and equipped with everything (there are also iron and board, and a large screen with all the main streaming services). I appreciated that there was parquet flooring in the room, definitely preferable to the unhygienic carpeting. The staff is friendly and helpful; the app useful and functional. Drinks always available to guests (water, tea, coffee, chocolate) and umbrellas in free use. I personally agree with the decision not to clean the room daily unless requested, so as to keep costs down and avoid wasting water and energy. The only negative thing I found was the somewhat noisy heating. Also, the shower (which was nice and large) was dripping slightly. I didn't think this was a big problem, however, and in fact I didn't even inform the help desk about it (maybe if I had reported it they would have fixed it).

As stated in many reviews, this is an apartment style accommodation rather than a true hotel. There is no breakfast, fresh coffee, daily housekeeping, 24hr attendant, etc. Other than that, the room and lobby were fine. It was safe and this location (Duane St) was wonderful for exploring Manhattan.