Kixby

Every time we come to NYC we stay here. Why? It is very close to the Subway, very close to Broadway, a nice hotel and affordable. The staff if very helpful and the place is clean and looks nice.

It is my second time staying at this hotel this year; I do a lot of research before choosing and this hotel still comes out on top. Staff is friendly, facilities are clean and rooms are efficiently designed, the location is great and near transportation hubs, shopping, Madison Square Garden and more. One minor issue is pretty significant street noise but that would be in any Midtown Manhattan hotel.

This is one of my favorite hotels in the city and even more the staff (Inna at front desk)! She is so kind, welcoming and accommodating. This is the type of service which keeps me coming back. Also, the location is perfect!

I would never and will never stay at this property. Multiple requests to speak to manager after forced upgrade and heater which had been turned off prior to us staying. The front desk supervisor rude and completely ignored our requests. We left a day early bc just so insulted by the staff. NOT worth the price! I have never had this type of experience with staff who are literally supposed to be trained in dealing with customer satisfaction.

The interior of the hotel and room was gorgeous. The bed was super comfortable, there was lovely modern lighting and a nicely upgraded bathroom. We drove and parked in the lot a few doors down and took advantage of the hotel discount. We would def return here when wanting to see another show!

Recently remodeled BUT... They did not invest in curtains instead cord slat blinds that let light in. They did not update the windows. The windows are old and inexpensive and you can hear every noise from outside. The through the wall HVAC system is drafty and we felt cold air coming in all night long. And had to use towels for insulation around the unit. The mattresses are not plush. Our room had no foyer - upon walking in, the side of the bed is within 5 feet of the door. The shower was Luke warm at best, we tried twice during our trip at different times. The elevator does have a controlled safety feature for your floor but it very tricky for the card reader to read your room key. They did give us two complimentry drink tickets upon check in. The hallways are nicely designed. The room was cute with wall molding. The TV is not a smart TV but that didn't matter. The seasonal roof deck has a great view and a cute vibe. Though this hotel may have a 4 star rating I would disagree until they update the mattresses, windows, room curtains and Hvac insulation. And address the hot water please.

My wife and I had a wonderful three day stay through the weekend. When we first arrived, at around 10am, the hotel concierge stored our bags until the 4pm check-in time so that we could have fun in the city without worrying about luggage. We were also given complimentary free drinks for the bar connected to the hotel. Our room was spacious and very clean. The bed was super comfortable. The bathroom is on the smaller side, but it had updated finishes. We only had one issue, and it was that our heater didnt work. During November that was a huge minus, BUT the hotel quickly got their maintenence facility worker, Jorge, to completely replace our a/c wall unit in our room! In about 10-15 mins our room was nice and warm. Thank you so much Jorge and hotel staff! It was so convenient with the Kixby being next to so many things in the city...we would surely stay again.

I wasn’t feeling well, so spent a lot of time in the room, which was so comfortable and quiet! Just what I needed

We loved being so close to Penn Station as we took the train to and from Virginia. Kixby is an easy walk to Times Square and Midtown as well as the High Line and Hudson Yards on the west side. Providing a water bottle and a variety of waters was a nice touch! The street noise was bothersome during the night (we were on the 9th floor), and our TV did not work properly which are the only reasons our overall rating was a 4 instead of a 5.