Wineport Lodge

We had a 2 night stay recently in Wineport Lodge and we will definitely go back. The whole place is vibrating with customer service, nothing is too much trouble. From beginning to end, absolutely brilliant. The rooms are lovely, but we opted to stay on the boat, which is permanently moored. The boat sleeps 6, but we were on our own and found it to be very cosy. Everything was so clean, so very well equipped. One could easily do self-catering here, but with the fab food in the lodge, I wouldn't bother. The boat is a bit expensive, perhaps better if sharing and splitting the cost. We enjoyed having it to ourselves. The weather was bad, so we sat up on deck with a glass of wine and relaxed. Previously mentioned, the food is excellent, can't fault it at all. Staff are all well trained and this feeds through to the excellent customer service. We were late for breakfast one day and it was not a problem, we were escorted to a table and served. No one tried to rush us out even though they were setting up for lunch. We would highly recommend it - we definitely going back some time. Thank you everyone Linda & John

I've been wanting to visit wineport Lodge for as long as I can remember. We visited Glasson Lakehouse only a few weeks ago and I stood gazing across the lake thinking 'so close yet so far'. I booked last minute. Not realising there wasn't a thermal suite or communal pool or that I needed to book into the infinity pool and hot tub or that they didn't have a gym. So I was genuinely concerned when I did book and tried to get a hot tub slot and found it a bit tough to get something suitable.. But.. Wineport has a secret weapon that makes up for it. Read on.. We made the stressful 80 minute journey (thanks to Sunday drivers) and were due to land 15 minutes after the hot tub slot. I was panicking about missing the slot and it ruining a fantastic night away, especially considering the price I paid. At 1.10 I get a phonecall from wineport to say they were expecting me, I explained about the stressful traffic and I was told not to worry, take my time, they'd slide the slot out. The relief. But it didn't stop there.. We pulled up and parked. The sun was lacerating the lake. People were outside drinking on this beautiful sunny march day. It felt so nice. We walked in and were met by a gentleman, welcome to wineport, you've brought the sunshine with you, thank you. The friendliness, the professionalism. No check in, but a mention of my name and we were brought straight to the room by a friendly receptionist. How refreshing. Bags dropped, with a complimentary glass of prosecco in hand, we sontered to the hot tub to an exceptionally friendly 'Shane', full of chats and fantastic service. The minute the bubbles stopped he was over to assist and top up the bubbles. 30 minutes felt like 5. We wrapped up, headed into the pontoons' little cosy cabin to sit in front of the fire. Shane didn't hesitate to get some cocktails in our hands, full of recommendations and they didn't disappoint! We both sat and said 'This is service. This is what you want when you go away. The staff are schooled to a high degree. The professionalism, friendliness and service was second to none, from everyone'. Back inside, to the room, out to the balcony to have a beer on the lakeside with our complimentary crisps, cookie and chocolate. Beautiful. The personalised letter on the table just shows the detail they go to here. Every guest is their personal guest. The rooms are stunning, the bed comfy, bedding cosy, bathroom large and nicely decorated. That evening we headed to town for food and a pint. I came back and almost regretted not eating on site because the food looked and smelled sensational. We sat by the fire in the lobby, chatted and had a pint. How nice of an evening. We retired and slept well. Up early the next morning, we had breakfast to the room at no additional charge, that's unheard of, what a touch! The breakfast was stunning. The quality of the sausages, egg, bacon and pudding was honestly top notch. Side of croissants and muffin with tea, toast, coffee and jui

Fabulous stay from start to finish. Every member of the team that we met was attentive, friendly, polite and very well trained. Everywhere from front of house to the bedrooms was spotlessly clean. Our lakeside suite was beautiful with some lovely treats available and breakfast in the room was an added bonus, at no extra charge. Spa treatments were very relaxing and the infinity pool is definitely worth a visit. The food was amazing, with menus to suit all tastes and appetites. We checked out refreshed, relaxed and very reluctant to leave. So much so, that we checked availability for later in the week after packing up the car. Luckily there was a room available and as we live within an hour’s drive of the Wineport Lodge, we changed our holiday plans and returned two nights later! Looking forward to another stay very soon.