Newport Wales (M4, J24)

Hotel rooms were not as we expected. However, when we checked in, the lady who received us, was so lovely and nice hospitality.

Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.

After choosing her to stay for 2 nights for a wedding a few miles down the road the location was great. Staying as a family - 2 adults and 2 kids, one of which is autistic and the sight of bugs / spiders terrifies her. After checking in rather late 9pm after a long drive, the kids were tired and wanted to go to bed. Sadly - after pulling back the covers on two of the beds - could not believe not 1 but 3 bed bugs in the bed, 2 on the sheets and one on the pillow which is absolutely unacceptable for a hotel with high turn over. You can imagine how my daughter reacted to this! After informing reception - they advised me to leave the room and find a suitable one in replacement. Even after finding another room, we examined the whole sheets and pillows incase of finding more. It took hours to settle my daughter. Reception stated they would refund me breakfast which I had paid for and advised me to speak to management who was available in the morning. After speaking to Jessica - the manager on that morning I left feeling frustrated and disappointed as a paying customer. She advised me they sent a colleague in to check the room soon after we left( as if to say she didn’t believe me despite showing her photos and videos) and stated they also found them in the room and advised me they have requested a team to clean the room. I felt that refunding breakfast offered very little of an apology and ruined the stay we had for a family wedding.

Dirty, dirty and dirty. The smell in the corridor was disgusting, the room smelt of damp and i am pretty sure there were bedbugs Breakfast next day was similar, flies over mushy fruit and smelly carpets.

We were attending the Wales Comic Con at the ICC, so location was ideal. Rooms were clean, bathroom was spotless. Staff were very helpful, also it's ideal for Beefeater bar and McDonalds. I would definitely stay there again.

Poor sleep due to hot stuffy room. Temperature didn’t drop below 27 degrees in the room. Windows hardly open and no air conditioning. Holes in towel.