Le Riviera Collection, BW Signature Collection

I got scammed by the owners- first time ever on Trip.com. I reserved an Executive King room with City View but was instead assigned a disabled room on the ground floor—obviously not the one I booked. The condition of the room was unacceptable: both the sink and shower were clogged, and there was zero sound insulation; I could hear literally everything from the lobby, including every footstep of guests coming in and out or even the clerk coughing. When I approached the staff about the room mix-up, they dismissed my concerns, stating that the price I paid was already a good deal for what I received. They even offered to move me to a different room for an additional €120. After a totally sleepless night, I pleaded to be moved to the room I originally booked. Instead, I was given a twin room with a cramped kid's bed on side which had disgusting stains on it, as well as hair in the bathroom. The cherry on top was the dismal view of the staircase. Probably not what we call a “City View”. I am utterly shocked by this experience and strongly believe this property should not be listed on Trip.com. To anyone visiting Nice: I strongly recommend avoiding this property, as your room assignment will be determined by a Russian Roulette.

非常吵鬧，早上七點就在門口工作，無法正常入眠，給差評

The hotel was in a good location and very clean. The staff were so helpful and could not do enough for you. Breakfast was excellent. Now the downside the rooms are really really small, I think there may be some that a larger ie junior suite but not what we were allocated. There is no facilities and no sitting space outside of the hotel. Would I stay again, yes if I managed to get a bigger room definitely not in the room we stayed in 118.

Very nice location, good design, tasty breakfast, very friendly staff!

We traveled as a family of 4 and got two rooms next to each other. The space was tight but it had the most comfortable beds we’ve ever slept in. It was close to the beach and train station.