Kanaya Hotel Kinugawa

Kinugawa Kanaya Hotel is an incredible property with unparalleled Japanese hospitality. The stunning surroundings are matched by the dedication of the staff, especially Moeka, who was exceptionally personable and professional. Her service made my stay unforgettable. Highly recommend this gem to anyone visiting the area!

This amazing hotel is located in the heart of Kinugawa with views over the gorge and is a 15 minute drive to Nikko. On arrival there are staff to take your car and bags and to check you in which is a seamless experience. There is coffee and tea available on arrival while you wait. This occurs in a pleasant lounge overlooking the forested valley. Across from the lounge is a well appointed shop. We had room 212 for three nights which was a spacious room done in traditional Japanese style. Although plainly decorated it had a very authentic feel and design. The room had a nice balcony but this could not easily be used as the afternoons were hot. There was minimal view from this room limited to trees and forested hillside and not the river. Perhaps the higher floors would likely have a better view. Spacious bathroom with a separate toilet. Good shower but no external curtain or privacy screen available. Along with the Onsen being out in the open on the balcony we found this lacked privacy for our liking. There was excellent responsive air conditioning. The room rate includes free mini bar with beer and iced tea and water. Only negative was poor quality towels and tissues. All staff were extremely attentive and nothing is too much for them. Excellent Alacarte breakfast was brought directly to your table. You are offered a choice between Japanese and Western breakfast. Some options rotated each day. Apart from this the choice was limited to 3 types of eggs. Everything was quality. Included in the rate was half board dinner each evening. Whilst you are at dinner your futon bed is made up in your room complete with turn down service which was usually a snack for later in the evening. The meal is 2 plus hours and very Japanese but again absolute quality. After three nights it does feel excessive to be enjoying a lengthy multi course menu but we did get to experience many meals that we would not normally try. The attention to detail went so far as having different crockery for each course. Some of these were very artistic. Overall this is an amazing one off experience although you do pay for the privilege.

落ち着いた開放感のあるロビーがとても居心地が良かったです。大きな窓があり、外にも出れ、ソファでゆったりできます。宿泊した部屋の居心地も良かったですが、ロビーの窓から見える樹々を眺めながらゆったり珈琲を飲む時間は日頃時間に追われて過ごす私にはとても贅沢な時間でした。 また、ホテルの方々の接客も、今まで泊まったホテルの中で一番良かったです。適度な距離感と心遣いに感謝です。お食事、お風呂も大変良かったです、食後のチョコレートワゴンのサービスは他のホテルではなく、とても良かったです。 強いてあげるなら、アメニティの質をあげていただけたらと思います。お部屋のランクで準備されてるものも違うのかもしれませんが、宿泊する際必要か確認する等して準備していただけると嬉しいです。後、些細な事ですが、トイレの便座に汚れが少し残ってました。大きな汚れではありませんが、気持ちのいいものではないので、注意していただけたらと思います。総体的には期待通りのホテルでまた時間ができたら、宿泊したいです。

Fabulous service and food. Very comfortable, within easy reach to Nikko by car.

至れり尽くせり とにかく最高に良いホテルでした。スタッフの心遣いは素晴らしいです。まず数日前にメールをいただき、和室でしたが簡易ベッドを用意してくださり助かりました。高齢者には本当にありがたいです。お料理も美味しく，器もきれいで目でも楽しめました。浴衣で食事できたので、お風呂に先に入ってゆったりと食事できました。無料のドリンクも充実しています。ウェルカムドリンクや食事のあと、美味しいチョコレートをいただきました。部屋に付いている露天風呂も温泉で、十二分な大きさです。バルコニーからの渓流は少し見える程度でしたが、大浴場や部屋にタオルがたくさん用意されていていたので、お風呂に入るたびに新しいタオルが使えました。ドライヤーは全部リファ。アメニティも充実。枕の高さも選べる。至れり尽くせりとはこのことだと思いました。紅葉の季節にまた来たいねと家族で話しています。

色々な宿に泊まっていますが、食事、風呂、全てが最高でした。